Mercure Ballarat - Hotel & Convention Centre

613 Main RoadBallarat3350Australia
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About Mercure Ballarat - Hotel & Convention Centre

The Mercure Ballarat - Hotel & Convention Centre is located adjacent to the Yarrow River, a short walk from local attractions in downtown Ballarat

Hotel rooms include minibars, tea and coffee making facilities and have Queens size beds and a work desk for added space.

There is a jogging track nearby and for those wanting to cool down after a workout in the gym, there is an outdoor swimming pool and hot tub.  The on-site Sanctuary day spa can also accommodate any relaxation need.

The Mercure Ballarat - Hotel & Convention Centre offers a daily hot breakfast and includes a bar and bistro which is a popular place for visitors to grab a drink and a snack.

Whilst in Ballarat be sure to check out the Ballarat Botanical Gardens or the Ballarat Wildlife Park. Step back in time at Sovereign Hill to relive Australia's history during the Gold Rush era.

Contact

613 Main Road, Ballarat, 3350, Australia
Telephone: +61(3)53271200 | Fax: +61(3)53333042 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour room service
  • 24-hour reception
  • Business centre
  • Car park
  • Conference rooms
  • Express check-in / out
  • Free WiFi in lobby
  • Gym
  • Hotel bar
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • Outdoor swimming pool
  • PC with internet
  • Restaurant
  • Terrace
  • Towels at the pool / beach
  • Wellness centre / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Central heating
  • Desk
  • Electric kettle
  • Fan
  • Free WiFi in rooms
  • Fridge
  • Hairdryer
  • Internet
  • Ironing board
  • Room safe
  • Television
  • WiFi in rooms

Wellness / Spa

  • Beauty salon
  • Body treatments
  • Hydrotherapy
  • Massage

Accessibility

  • Accessible parking
  • Accessible paths / corridors
  • Wheelchair accessible

For children

  • Child / Baby cot
  • Childcare / Babysitting

Arrival / Departure

  • Check-in: 14:00
  • Check-out: 12:00

Positive Reviews

Comfy Bed

Guests got a great night's sleep at this hotel according to reviews about the property. Many visitors commented on the very cosy and comfy beds and fluffy full pillows which would see their return.

Great Location

The hotel is in a great location close to the centre of Ballarat and its central business district. It is also just down the road from popular Sovereign Hill, Ballarat's premier tourist attraction and whether guests were stayed for business or pleasure they commented that the hotels' best feature was its easy access to all that they needed from Ballarat.

Great Restaurant and Bar

Guests who ate at the onsite restaurant had very positive things to say about the menu at each sitting. The restaurant also serves as tasty breakfast which according to previous guests is worth a visit and not to be missed.

Negative Reviews

Lacklustre Service

Guests commented that they felt that the customer service at the hotel was lacking, with common complaints being that there did not seem to be a sense of urgency by staff to help guests with any problems that they encountered during their stay.

Motel not a Hotel

Seasoned travellers who have stayed in a range of accommodation commented that this Mercure was more of a motel than a hotel as it was lacking the customer service and amenities of larger hotels across the hotel chain. The hotel does not offer room service, has unreliable Wi-Fi and basic amenities.

Worn Out

Guests who were expecting a more luxurious experience from this Mercure compared to other hotels across the Mercure chain, were disappointed. Guests complained that the carpets were stained, that blinds were broken, appliances were rusted and they found holes in walls which needed urgent repairing.

Rating Overview

Rating trivago Rating Index based on 1862 reviews across the web
8.5 /10
  • other websites
    8.4 /10
8.5 out of 10 based on 1862 reviews