Shangri-La Hotel The Marina

Pierpoint RoadCairns4870Australia
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About Shangri-La Hotel The Marina

Enjoy luxury rooms with private balconies overlooking tropical gardens or the bay at Shangri-La Hotel, The Marina, Cairns. This plush downtown hotel boasts a sun terrace with outdoor swimming pool.

All spacious, air-conditioned rooms feature en suite bathroom with bathtub and shower, luxury toiletries, slippers, bathrobes, pillow menu and Egyptian cotton sheets. A sofa, tea and coffee-making facilities, satellite TV, safe and minibar all come as standard. Suite and upgrade rooms are available.

Shangri-La Hotel, The Marina, Cairns provides free Wi-Fi throughout, accessibility features and free shoeshine. It also boasts conference facilities, on-site parking, room service and a business center. Sporty guests can enjoy a gym and table tennis.

There are two bars and waterfront dining at North Food & Wine, serving Australian cuisine and breakfast.

The Pier shopping mall is next door as are departure points for Great Barrier Reef tours. Cairns Airport is 15 minutes’ drive away.

Contact

Pierpoint Road, Cairns, 4870, Australia
Telephone: +61(7)40311411 | Fax: +61(7)40313226 | Official Homepage

Top amenities

  • WiFi in lobby
  • WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour room service
  • 24-hour reception
  • Business centre
  • Car park
  • Concierge
  • Conference rooms
  • Deck chairs / Sun loungers
  • Express check-in / out
  • Gym
  • Hairdresser
  • Hotel bar
  • Hotel safe
  • Laundry service
  • Lift
  • Non-smoking rooms
  • Outdoor swimming pool
  • Parasols
  • PC with internet
  • Pool bar
  • Porter service
  • Restaurant
  • Room service
  • Supermarket
  • Terrace
  • Towels at the pool / beach
  • Wellness centre / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Cosmetic mirror
  • Desk
  • Electric kettle
  • Fan
  • Hairdryer
  • Internet
  • Ironing board
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Beauty salon
  • Massage
  • Sauna
  • Whirlpool / Hot tub

Accessibility

  • Accessible parking
  • Accessible paths / corridors
  • Deaf accessibility equipment
  • Wheelchair accessible

For children

  • Child / Baby cot
  • Childcare / Babysitting

Arrival / Departure

  • Check-out: 11:00

Positive Reviews

Praise for rooms

Most reviewers had praise for the rooms describing them as well-appointed, clean and spacious with comfortable beds. Those in upgrade rooms and suites were largely impressed with their accommodation too.

Positive about service and food

In the main, reviewers said they encountered great service, describing staff as attentive, friendly and helpful, smiley and eager to please. A few critics reported occasional customer service problems such as unmet guest requests or sub-standard complaint handling. Positive opinions were expressed about the restaurant, which served a filling breakfast, Australian wines and modern cuisine against a backdrop of superb bay views.

Pleasant views and handy central location

Guests noted the excellent views of the bay and mountains from this hotel. Most reviewers appreciated being near the waterfront and shopping and dining options downtown. It was just 15 minutes' walk to Cairns Central Shopping Centre mall and train station. The proximity to the marina and departure terminals for Great Barrier Reef boat tours was a bonus for those in town to experience the region's natural wonders.

Negative Reviews

Rooms had some critics

Some reviewers thought certain rooms would benefit from refurbishment. There were occasional reports of faulty lights, aging carpets, torn curtains and mold in the bathrooms.

Late night noise

Some light sleepers said late night noise from a nearby nightclub was audible in certain rooms.

Doubts over value for money

A few critics questioned whether this hotel represented good value for money when compared to other high-end accommodation, including other Shangri-La hotels, they had experienced. Reports of occasional interruptions to the hot water supply, minor cleanliness issues or and lethargic speeds when using the free Wi-Fi service all contributed to these opinions.

Rating Overview

Rating trivago Rating Index based on 4118 reviews across the web
8.5 /10
  • Expedia
    8.8 /10
  • Hotels.com
    8.6 /10
  • other websites
    8.3 /10
8.5 out of 10 based on 4118 reviews