Grand Pink Hotel Hatyai

The hotel stands out for its prime central location in Hat Yai, offering direct proximity to the vibrant Lee Garden Night Market and other key attractions. This makes it an ideal choice for shoppers, foodies, and sightseers who wish to explore the city's bustling core on foot. Guests consistently highlight the hotel's spacious rooms, overall cleanliness, and the generally friendly staff as top features. Families will find the convenient access to markets and eateries beneficial, while couples can enjoy a lively urban getaway. For those seeking value, the hotel offers reasonable prices. To ensure a smooth experience, guests should be prepared for the hotel's deposit policy, which typically requires a cash deposit or passport. Additionally, confirming the specific wing (A, B, or C) of your room upon booking is advisable, as the newer Wing C is often noted for a more modern and potentially quieter stay.

Facilities & Amenities
Many guests appreciate the hotel's convenient parking, often described as safe, covered, and easily accessible downstairs, which significantly eases arrival for those traveling by car. However, some note that parking spaces can be limited during peak times. The hotel features a functional lobby area, and while Wi-Fi is available, some guests have reported it to be weak or unreliable in certain areas, impacting connectivity. Each wing typically has a single elevator, which can lead to noticeable delays and queues, especially when the hotel is crowded. For added convenience, the hotel provides ice machines and vending machines. The hotel's structure, comprising multiple distinct wings (A, B, C), can sometimes cause initial confusion for guests upon arrival, as check-in locations may vary between them. Despite these points, the available amenities generally support a comfortable stay.

Cleanliness & Room Comfort
The hotel generally receives praise for its cleanliness, with many guests finding their rooms neat and well-maintained. Rooms are frequently described as spacious or huge, offering ample living space. However, feedback on bed comfort is mixed; while some find the beds comfortable, a significant number of guests report the mattresses to be notably hard. Noise levels are a recurring concern, with guests often hearing sounds from outside, such as street noise, music from nearby bars, and even conversations from adjacent rooms due to thin walls, which can disrupt sleep. Air conditioning issues, including units not being cold enough, leaking, or dripping, are also frequently mentioned. Bathrooms are noted for their strong shower water and often feature large bathtubs, though some older wings have shower-over-bath setups which can be inconvenient for elderly guests. Other bathroom issues include dim lighting, clogged basins, and occasional unpleasant smells. Some rooms lack windows, while others have minor cleanliness issues like stray hairs or dust under beds upon check-in. In-room amenities typically include a kettle, fridge, and safe.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, making it exceptionally convenient for exploring Hat Yai. It is situated directly adjacent to Lee Garden Night Market and the bustling walking street, providing immediate access to street food, shopping, and entertainment. Guests find it easy to reach Kim Yong Market within a short walking distance, as well as numerous 7-Eleven stores, Watsons, massage shops, and a wide array of restaurants and food stalls. The hotel's proximity to the train station also makes it accessible for travelers. Tuk-tuks and Grab services are readily available right outside the hotel, ensuring easy transportation to other parts of the city. While parking is available and generally considered safe and convenient, some guests note that spaces can be limited, especially during busy periods.

Staff & Service
The hotel staff generally receives positive feedback for being friendly and helpful, contributing to a pleasant stay for many guests. The check-in and check-out processes are often described as smooth and quick. Guests appreciate the attentiveness of the housekeeping team, who are noted for maintaining clean rooms. However, there are instances of mixed feedback regarding the front office staff, with some guests reporting them to be unfriendly, arrogant, or having limited English communication skills. Issues such as slow responses from technicians for room maintenance problems (e.g., air conditioning, hot water) are occasionally mentioned. The hotel's policy of requiring a deposit (either cash or passport) upon check-in is a point of contention for some guests, as are instances of being charged cleaning fees for accidental spills or stains. There are also isolated reports of difficulties with lost and found items.

Additional Information
A notable aspect of the hotel is its deposit policy, which requires guests to provide either a cash deposit (e.g., 1000-2000 Baht) or their passport upon check-in, a practice some guests find unusual or inconvenient. The hotel is comprised of multiple wings (A, B, C), and guests sometimes experience confusion regarding which wing their room is in or which reception to use. Some guests have reported issues with the quality of the towels, describing them as worn down or old. While a welcome drink is offered, some guests found the process of obtaining it, often requiring a visit to a bar in a different building, to be somewhat odd. There are also mentions of smoking smells in some rooms, indicating a potential issue with adherence to non-smoking policies. Guests should be aware that some rooms may not have windows, which can impact the overall feel of the space.