Barcelo Mexico Reforma

The hotel offers a distinguished stay in Mexico City, celebrated for its prime location on Paseo de la Reforma, providing guests with an elegant and comfortable base for exploration. Its signature feature is its central position, making it an ideal choice for sightseers eager to explore the city's landmarks and business travelers seeking convenient access to the financial district. Guests consistently commend the hotel's overall cleanliness, the spaciousness of its accommodations, and the generally attentive service from the staff. For couples, the hotel provides a sophisticated retreat, while families appreciate the comfortable rooms and proximity to various attractions. To enhance your experience, consider requesting a room on a higher floor for better views, and be mindful that the main avenue can sometimes be affected by public events, potentially impacting local accessibility.

Facilities & Amenities
The hotel provides a comprehensive range of facilities and amenities designed to enhance guest comfort and convenience. Many guests appreciate the well-equipped fitness center, which includes a sauna, steam room, and jacuzzis, offering ample opportunities for relaxation and wellness. While the swimming pool is a noted feature, its availability has been inconsistent due to maintenance, which has disappointed some visitors. For business needs, the meeting rooms are functional and well-regarded. The presence of a Starbucks and a hotel bar on-site adds to the convenience, providing easy access to coffee and drinks. Guests also find the elevators efficient, though some minor issues have been reported. Free Wi-Fi is available, ensuring guests can stay connected throughout their stay.

Cleanliness & Room Comfort
Guests consistently praise the hotel's high standards of cleanliness and the overall comfort of the rooms. The accommodations are frequently described as spacious and well-maintained, contributing to a pleasant stay. Many reviewers highlight the comfortable beds and high-quality linens, ensuring a restful night's sleep. The bathrooms are generally noted for their generous size and cleanliness, often featuring modern fixtures. However, some guests have reported issues with noise levels, particularly from the hallways or adjacent rooms, and occasionally from street activities. There have also been isolated comments regarding unpleasant odors in some rooms, such as a musty carpet smell or issues with drainage, though these appear to be less widespread.

Dining & Food Quality
The hotel offers a diverse and generally well-received dining experience. The breakfast buffet consistently earns high praise for its extensive variety and quality, with many guests highlighting the fresh options and early availability, which is particularly convenient for those with busy schedules. The on-site Sonora Grill restaurant is frequently recommended for its excellent food and service, providing a premium dining option. The Japanese restaurant also receives positive mentions for its culinary offerings. Feedback on the La Fontana restaurant is mixed; while its breakfast is popular, some guests have found other meals to be lacking in flavor. Room service has received varied comments, with some experiencing delays or cold food, while others found it satisfactory. The hotel bar is also noted for serving good food and drinks.

Location & Accessibility
The hotel's central location on Paseo de la Reforma is a significant advantage, placing guests within easy reach of numerous attractions. It is conveniently situated for exploring the Historic Center, the Revolution Monument, Bellas Artes, and even the Chapultepec Castle and Zocalo, with many points of interest accessible by walking or a short ride. Proximity to public transportation, including metro stations, further enhances accessibility to other parts of the city. While the area is generally considered safe, some guests have noted the presence of street vendors or occasional public demonstrations on Reforma, which can sometimes impact local traffic and pedestrian flow. Parking is available, though some guests have found it to be expensive, and there have been reports of delays with the valet service.

Staff & Service
The hotel staff consistently receives high commendation for their friendliness, helpfulness, and attentiveness, significantly contributing to a positive guest experience. Many reviewers highlight the courteous and professional demeanor of the team across various departments. The check-in process is often described as quick and efficient, though some guests have experienced delays. Housekeeping is generally praised for maintaining clean rooms, although a few comments suggest occasional superficial cleaning. The concierge and bell staff are noted for their assistance with luggage and local information. While most interactions are positive, some guests have reported instances of unhelpful or less accommodating attitudes from certain reception or bar staff, creating a mixed impression in specific cases.

Additional Information
A frequently highlighted benefit is the Premium Level upgrade, which offers access to an exclusive lounge with complimentary breakfast, evening happy hour with drinks and snacks, and other perks like initial minibar items. However, a significant and recurring point of dissatisfaction among guests is the unannounced closure or maintenance of the swimming pool, which has led to disappointment, especially for those who booked specifically for this amenity. Furthermore, the hotel's assigned taxi service has drawn negative feedback due to perceived unsafe driving practices and lack of professionalism. Guests have also reported persistent issues with the air conditioning units, citing them as noisy or ineffective in cooling rooms. Additionally, the hotel's location on a main avenue means guests should be aware of potential noise from street fairs or protests, which can occasionally disrupt the peacefulness of the stay.