Camino Real Pedregal

This hotel is a prominent choice for guests seeking proximity to a major medical facility, with its direct connection to a renowned hospital serving as a signature feature. This makes it particularly ideal for medical visitors and their families who require convenient access to healthcare services. Its location also appeals to shoppers due to its close proximity to a luxury mall. While many guests appreciate the generally friendly staff and comfortable accommodations, recurring themes highlight the need for significant facility updates and improvements in certain service areas. To enhance your stay, it is advisable to thoroughly inspect your room upon arrival for any maintenance issues and to consider utilizing ride-sharing services for transportation to avoid potentially higher hotel taxi costs.

Facilities & Amenities
The hotel offers various facilities, though some aspects receive mixed feedback. The fitness center is available, but some guests note it is small and has limited equipment. A significant number of reviews mention issues with the elevators, describing them as slow, frequently getting stuck, or being in poor condition, causing considerable delays and inconvenience for guests. While Wi-Fi is provided, many guests report it is slow, inconsistent, and prone to frequent disconnections, making it challenging for work or leisure. A business center is available, but its use often incurs additional charges. The hotel's overall infrastructure, including its lighting and sockets, is frequently described as outdated and in need of maintenance.

Cleanliness & Room Comfort
Guest feedback on room comfort is generally positive, with many praising the comfortable beds and marvelous pillows that contribute to a restful sleep. However, the overall condition and cleanliness of the rooms receive mixed reviews. Many guests report that the carpets are old, stained, and sometimes emit unpleasant odors, while the furniture appears dated and worn. Issues with air conditioning are frequently mentioned, with units either not cooling effectively or being excessively noisy. Bathrooms are often described as spacious, but some guests encounter problems such as unpleasant smells, low water pressure, clogged drains, or outdated fixtures. Noise levels are a concern for some, with reports of street noise from the nearby highway, elevator noise, and sounds from adjacent rooms impacting sleep quality.

Dining & Food Quality
The hotel's dining options receive varied feedback. The breakfast buffet is generally well-regarded for its variety, including fresh fruits, seeds, and yogurts, though some guests find it to be expensive with limited hot options. The main restaurant experiences mixed reviews regarding its food quality and service; while some praise the taste and presentation, others describe the food as bad, overpriced, cold, or having a limited menu. Specific complaints include poor quality pasta and instances of fermented fruit or unsanitary conditions in the buffet. Room service is frequently cited as being expensive, slow, and offering subpar food quality. The bar area is sometimes described as having a sad ambiance and limited operating hours.

Location & Accessibility
The hotel's central location is a significant advantage, particularly its direct connection to Hospital Angeles del Pedregal, making it highly convenient for medical visits. It is also situated directly across from the Artz Pedregal mall, offering easy access to shopping, dining, and entertainment, though guests note that crossing to the mall requires using a pedestrian bridge. While the hotel is located on a busy highway, double blinds in rooms help mitigate noise for some. Public transportation is not easily accessible, and guests often recommend using ride-sharing services like Uber or Didi, as hotel taxis are considered expensive. Valet parking is available but is frequently criticized for being slow, expensive, and having issues with payment validation.

Staff & Service
The hotel staff generally receives high praise for their friendliness, attentiveness, and helpfulness, with many guests highlighting their willingness to assist. However, feedback regarding the front desk staff is mixed, with some reporting slow service, poor training, and issues with handling pre-paid bookings, double charges, or key deactivation. Similarly, some restaurant staff are noted for being unfriendly or having a poor attitude. Housekeeping service is inconsistent, with some guests reporting missed cleanings, lack of essential supplies like water or toiletries, or rooms not being thoroughly cleaned upon arrival. Bellboys are consistently commended for their professionalism and assistance with luggage and transportation. Despite these issues, the overall sentiment is that the staff strives to provide good service.

Additional Information
A recurring theme in guest feedback is the hotel's need for significant renovation and maintenance. Many reviews describe the facilities as old and worn out, with frequent complaints about elevators malfunctioning or being slow, and widespread issues with air conditioning not cooling properly. Plumbing issues, such as clogged drains, unpleasant odors in bathrooms, and low water pressure, are also commonly reported. Guests frequently encounter problems with billing and payments, including instances of double charging, delays in refunds, and difficulties obtaining invoicing or receipts. Hotel policies, such as rigid rules for early check-in or key deactivation before checkout time, are also sources of frustration for some visitors.