Chuini Zanzibar Lodge by NEWMARK

The hotel offers a memorable retreat, distinguished by its stunning cliffside location adorned with historic ruins and providing breathtaking ocean views, especially at sunset. This tranquil setting makes it an ideal choice for couples seeking a romantic escape, solo travelers desiring profound relaxation, and anyone looking for a peaceful haven away from the city's hustle. Guests consistently praise the highly attentive and friendly staff, who contribute significantly to a welcoming atmosphere. While the culinary experience receives mixed feedback, the overall sense of serenity and the picturesque surroundings are frequently highlighted. To enhance your stay, it is advisable to confirm room conditions upon arrival, as some guests noted maintenance needs, and to be prepared for the hotel's secluded nature, which necessitates planning for transportation.

Facilities & Amenities
The hotel boasts several appealing facilities, including multiple pools, with some bungalows offering private access, and beautifully maintained gardens that enhance the serene ambiance. A spa is available for relaxation and treatments, and the presence of historic ruins on the grounds adds a unique charm. While a private beach is accessible, it is generally not suitable for swimming due to rocky terrain and local fishing activities. Guests frequently reported issues with free Wi-Fi connectivity, noting it was often unreliable in rooms and only sporadically functional in communal areas. Furthermore, the hotel experiences frequent power cuts, and the absence of a backup generator can lead to discomfort. Some guests also observed chipping paint in the pools and noted that pool towels were often stained or worn.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is notably mixed. Many guests reported significant issues with bugs and insects, including beetles, lizards, ants, and even bats, which impacted sleep quality. The presence of mold or a damp smell in some bungalows was also a recurring concern, often attributed to the straw roofs and poor ventilation. While comfortable beds were noted by some, the overall room experience was frequently compromised by dirty sheets and stained towels, and mosquito nets often had holes, failing to provide adequate protection. Some rooms also lacked a TV or phone, limiting in-room amenities and communication with reception, and some guests experienced AC issues or noise levels from outside.

Dining & Food Quality
The hotel's dining experience garners varied reviews, though many guests praise the delicious food and the talented chef. The breakfast variety is often highlighted, with fresh ingredients and made-to-order options. Seafood dishes and cocktails also receive positive mentions. However, some guests found the food to be expensive, especially given the hotel's isolated location which limits other dining choices. Slow service in the restaurant was a common complaint, with guests reporting long wait times for meals. While some appreciated the generous portions, others found breakfast servings to be small. Overall, the quality of the food is generally well-regarded, despite concerns about pricing and service speed.

Location & Accessibility
The hotel's isolated location is a significant aspect of the guest experience, offering stunning views and a peaceful atmosphere, but also presenting challenges. While it is relatively close to Stone Town, typically a 30 to 45-minute drive, the difficult access road, characterized by long stretches of dirt and potholes, is a frequent point of concern. This remoteness means transport costs can add up quickly for guests wishing to explore tourist sites, activities, or alternative restaurants. The immediate swimming beach is not ideal, often described as rocky, littered, and busy with local fishing boats, with misleading online pictures. Guests should be aware that the hotel is situated in a quiet area, far from shops and other amenities.

Staff & Service
The staff at the hotel consistently receive high praise for their exceptional friendliness, helpfulness, and attentive service. Many guests highlight their willingness to go above and beyond to ensure a comfortable and memorable stay, often accommodating special requests. The quick check-in process is frequently mentioned, and the housekeeping staff are noted for their thoroughness and twice-daily service. Guests appreciate the overall welcoming atmosphere created by the team, which contributes significantly to the hotel's appeal. While most feedback is overwhelmingly positive, a few guests reported isolated instances of unprofessional behavior or challenges with English understanding, though these appear to be exceptions rather than the norm.

Additional Information
Guests should be aware of an infrastructure fee or destination fee that is charged, which some found to be an unexpected cost. The hotel provides complimentary massages to some guests, a thoughtful gesture that is well-received. The property is notably built on the historic ruins of an ancient palace, adding a unique cultural dimension to the stay. While the hotel offers to organize excursions, many guests found these to be significantly more expensive than local tour operators. A recurring point of contention is the hotel's stray cat policy, with guests expressing sadness over the staff's actions to prevent feeding the local cats. The hotel also offers a unique payment policy, allowing guests to settle bills remotely after departure, demonstrating a high level of trust.