Discovery Parks - Lake Hume, Victoria

This holiday park is a popular destination, particularly noted for its resort-style pool and stunning Lake Hume views, which create a beautiful and relaxing atmosphere. It's an ideal choice for families seeking an activity-rich holiday, with plenty of entertainment for children, and also appeals to couples and campers looking for a scenic and peaceful retreat. Guests frequently commend the park's overall cleanliness, the well-maintained grounds, and the wide array of facilities available. The park's commitment to providing a memorable experience for children, with numerous activities, makes it a standout choice for those traveling with young ones. To ensure the best experience, it is advisable to inquire about the condition of specific cabins or sites when booking, as some older accommodations may not meet expectations, and to confirm site suitability, especially for tent camping, to avoid unsuitable pitches.

Facilities & Amenities
The park offers an impressive range of facilities designed to enhance the guest experience. The resort-style pool is a major highlight, often described as beautiful and immaculate, providing a tropical ambiance. A spa is also available, though some guests noted it sometimes requires booking. For children, there's a popular jumping pillow, a well-equipped playground, and recreational rooms including a games room. Guests can also enjoy a tennis court with free equipment hire, and access kayaks and paddleboards for lake activities. BBQ areas and a camp kitchen are provided for guest use, though the kitchen lacks a freezer. While the Wi-Fi is generally available, many guests found it to be unreliable or slow, impacting connectivity. Some sites are basic, and some laundry facilities could be improved.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed. Many guests found their cabins to be clean, cozy, and comfortable, appreciating the spacious layouts and well-equipped interiors. The beds are often praised for being comfortable, with high-quality linen ensuring a restful sleep, and the provision of electric blankets and pre-heated rooms in colder weather was a welcome touch. However, a significant number of reviews highlight issues with outdated cabins that are in desperate need of renovation. These older units often presented problems such as mold on air conditioning units or bunk beds, cracks in walls, peeling laminate on surfaces, squeaky floors, and scratched sinks in the bathroom. Some cabins also suffered from privacy issues due to missing curtain panels, and others reported uncomfortable beds or excessive noise levels from adjacent units or park activities.

Dining & Food Quality
While there are no dedicated on-site restaurants for full meals, the park provides ample facilities for guests to prepare their own food. Numerous BBQ spots are available throughout the grounds, which are well-maintained and popular for family gatherings, allowing guests to enjoy outdoor cooking. A comprehensive camp kitchen is also provided, equipped with a large oven and various utensils, making it suitable for group cooking and larger family reunions. However, some guests noted the absence of a freezer within the camp kitchen, which can be inconvenient for storing frozen goods or ice bricks. Additionally, the park's location means there are no shops or dining options within walking distance, requiring guests to drive to nearby towns like Wodonga or Albury for groceries and restaurant meals, which some found less convenient for quick needs.

Location & Accessibility
The park boasts a beautiful location right on the shores of Lake Hume, offering stunning views and direct access to the water for activities like swimming and paddleboarding. Its proximity to Wodonga and Albury (a short 10-15 minute drive) makes it a convenient base for exploring the local region and accessing shops or services. However, guests should be aware that the lake's water level can sometimes be low, extending the walk to the water's edge. Within the park, some guests found the internal roads to be narrow with nasty speed bumps, making navigation challenging, especially for larger vehicles. Some sites are also located uncomfortably close to rubbish storage areas, leading to unpleasant smells, or to noisy kids' activity zones like the jumping pillow, which can impact tranquility. Parking is available, but some spots are tight or not close to cabins.

Staff & Service
The staff and service at the park receive mixed reviews. Many guests consistently praise the friendly staff, describing them as welcoming, helpful, and attentive, often going "above and beyond" to assist with requests or resolve issues, such as prompt repairs or returning lost items. The check-in and check-out process is generally reported as easy and efficient. However, a recurring theme among some guests is the inconsistent service and poor communication, particularly regarding booking changes, site allocations, or unexpected facility closures like the pool or spa. Some experienced significant difficulty contacting the park by phone, facing long hold times or unreturned calls. There were also complaints about the booking system leading to incorrect site assignments or perceived overcharging, and a feeling that feedback was not always valued.

Additional Information
Guests should be aware of several specific details that may impact their stay. The park has a policy against electric car charging on-site, which can be an inconvenience for those traveling with such vehicles. While a spa is available, its use often requires pre-booking, which some guests found unusual. Certain activities, such as the pedal go-karts, incur additional charges per hour. For campers, it's important to note that the camp kitchen does not include a freezer, limiting options for food storage. There have been instances of site allocation issues, where guests were assigned unsuitable pitches for their tent or caravan, or had their pre-booked sites changed without prior notification. Furthermore, some areas of the park, particularly those near the jumping pillow, can experience continuous noise from children's activities from early morning until evening, which might affect guests seeking a quieter experience.