Hotel MX aeropuerto CDMX, Trademark Collection by Wyndham

This hotel is a practical choice for travelers seeking proximity to the airport and major concert venues like Foro Sol and GNP Stadium, making it ideal for transit travelers and concert-goers. Guests frequently highlight the hotel's overall cleanliness, comfortable accommodations, and the generally friendly and helpful staff. Its convenient location near public transport and a large supermarket further enhances its appeal for those on short stays or attending events. For solo female travelers, the hotel offers a sense of security with surveillance cameras. To ensure a restful stay, especially if sensitive to noise, consider requesting a room away from the main avenue, and be prepared for potential parking limitations by exploring alternative transport options.

Facilities & Amenities
The hotel provides several convenient facilities that enhance the guest experience. Many appreciate the availability of free Wi-Fi, ensuring connectivity throughout their stay. A notable feature is the complimentary coffee and tea service available 24 hours a day, which guests find very convenient. While a vending machine is present for snacks and drinks, some guests have noted it can be empty or out of order. The hotel also features a gym, though it is described as very small, equipped with only a treadmill and light dumbbells, limiting its utility for a full workout. Some rooms have experienced issues with non-functional lights or loose power outlets, and the air conditioning can be problematic, either lacking a remote, not working, or blowing directly onto the bed. The elevator has also been reported as occasionally out of service or having an unpleasant odor.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and the beds comfortable, often praising the quality of the mattresses and pillows, which contribute to a restful sleep. However, feedback on cleanliness is mixed, with some guests reporting issues such as hair found in the shower, on the floor, or on the sheets, as well as stained walls and linens. Some bathrooms have been noted for mold or broken fixtures like shower doors and toilet paper holders. Rooms are often described as small, though functional for short stays. A significant recurring issue is noise, primarily from the busy main avenue outside, but also from other guest rooms and even perceived building movement, which can disrupt sleep. While earplugs are provided, their effectiveness varies.

Dining & Food Quality
The hotel offers an included breakfast that receives varied feedback. Many guests find the breakfast to be rich and delicious, particularly praising the orange juice and coffee. The service is generally described as quick and efficient. However, some guests consider the breakfast to be basic or mediocre, lacking sufficient variety. Specific concerns include the coffee and chocolate machine not being regularly refilled and the overall food quality not meeting expectations for some, with a few finding it unappetizing. While the breakfast is a convenient amenity, especially for those with early flights, the hotel does not offer other restaurant or food service options, requiring guests to seek meals elsewhere.

Location & Accessibility
The hotel's central location is a significant advantage, particularly for its proximity to the airport, typically a 5 to 10-minute Uber ride away. It is also exceptionally convenient for attendees of events at Foro Sol and the GNP Stadium, often within walking distance or a very short ride. The hotel is well-situated near a metro station and other public transport options, facilitating easy access to various parts of the city. Additionally, a large Walmart and other stores are conveniently located nearby for any immediate needs. While the area is generally considered safe, some guests have described the immediate surroundings as sketchy or not particularly interesting for tourists. The hotel's position on a main avenue means significant traffic noise is a constant factor.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight specific individuals who provided excellent service, making their stay more pleasant. The check-in process is often described as quick and efficient, with staff being accommodating for requests such as late check-ins or luggage storage. Guests appreciate the staff's willingness to assist with directions, local tips, and even coordinating taxi services to the airport. However, some reviews mention instances of slow check-in, particularly during peak times, and a few guests have encountered staff with less helpful attitudes or who struggled with English communication. There have also been reports of staff not proactively addressing room issues or providing sufficient amenities like water bottles.

Additional Information
A recurring and significant point of feedback concerns parking, which is often described as very limited and subject to availability, leading many guests to park on the street. The hotel does provide earplugs in rooms, a thoughtful gesture to mitigate the considerable street noise from the main avenue. Guests appreciate the convenience of luggage storage services, which allow them to explore the city without their bags before check-in or after check-out. The complimentary 24/7 coffee and tea service in the lobby is a highly valued amenity, providing constant access to hot beverages. While the hotel does not offer its own airport shuttle, staff are generally helpful in coordinating taxi services, though guests should be aware that these may not always be the most economical option compared to ride-sharing apps.