Parigata Resorts and Spa

The hotel is a traditional Balinese resort, celebrated for its lush gardens and captivating waterfalls that create a serene and tranquil atmosphere. Its signature feature is its prime location, offering a peaceful retreat while being exceptionally close to both the beach and the main street. This makes it an ideal choice for couples seeking a romantic getaway, families looking for a comfortable and convenient base, and sightseers eager to explore the area. Guests consistently highlight the attentive staff, beautiful pool, and comfortable rooms as key aspects of their stay. To enhance your experience, consider requesting a room on a lower floor if mobility is a concern, as there are no lifts, and be mindful that some rooms may experience ambient noise from the pool area or live performances.

Facilities & Amenities
The swimming pool is a central and highly praised feature, often described as beautiful, clean, and inviting, with waterfalls adding to the tranquil ambiance. While many guests find it a good size, some note it can feel small for the number of guests, and sun loungers can be limited, with a hotel policy against reserving them. The gardens are consistently lauded for their beauty and meticulous maintenance, creating a serene and tropical atmosphere throughout the property. Wi-Fi connectivity is available, though some guests report it can be unreliable or slow in certain rooms. A spa is on-site, offering services like massages, which are generally well-received. Rooms are equipped with a mini-fridge and effective air conditioning, and some guests appreciate the presence of a pool table in the lobby area.

Cleanliness & Room Comfort
Rooms are generally described as spacious and clean, with many guests appreciating the comfortable beds and quality linen that contribute to a restful sleep. Most rooms feature a balcony or terrace overlooking the pool, enhancing the overall experience. However, a recurring theme in reviews is the dated condition of the bathrooms, with many guests noting they are in need of refurbishment. Issues such as leaking showers, inconsistent hot water, poor drainage, and visible mold or wear on grouting are frequently mentioned. Some guests also report a musty smell in certain rooms. While generally quiet, some rooms may experience noise from the pool area, live performances, or nearby street traffic. The presence of a coffee maker is appreciated, though some guests note the absence of hand towels or facecloths and an iron.

Dining & Food Quality
Breakfast receives mixed but generally positive feedback. Most guests find the a la carte menu, which offers a choice of American, Indonesian, or healthy options, to be plentiful and of good quality, with fresh fruit and various egg dishes. However, some guests express disappointment that it is not a buffet, as they might have expected, and note that the coffee and juice quality can be inconsistent. The restaurant food for lunch and dinner is often described as simple but freshly prepared, with some guests highlighting specific dishes as divine. While there is a restaurant, a dedicated bar area for mingling is not consistently available, leading some guests to seek dining and drinking options outside the hotel.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, making it ideal for exploring Sanur. It is conveniently situated down a quiet lane, offering a peaceful retreat while being just a short walk to both the beach and the main street with its vibrant array of shops, restaurants, and bars. Guests appreciate the easy access to the beachfront promenade for walks and bike rides, and its proximity to local attractions like the night market and the Icon Mall. The hotel also assists with arranging transfers, and bike rentals are available, providing convenient ways to explore the area. While parking is available, its capacity is limited.

Staff & Service
The staff consistently receives glowing reviews for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently praise their willingness to go above and beyond, assisting with transfer arrangements, accommodating special requests, and ensuring a pleasant stay. The check-in and check-out processes are generally described as easy and efficient. Many guests highlight the staff's warm greetings and constant smiles, making them feel like valued guests. Housekeeping is noted for its efficiency and thoroughness, maintaining clean rooms daily. Overall, the dedication of the staff to providing excellent customer service is a standout feature, contributing significantly to guest satisfaction and loyalty.

Additional Information
Guests should be aware that the hotel does not have an elevator, meaning rooms on higher floors are only accessible via stairs, which may be a consideration for guests with mobility issues. The swimming pool is noted by some to be quite deep with no shallow entry, which might affect families with young children or those who prefer a gradual entry. The hotel has a clear towel reserving policy for sun loungers, which is appreciated by many guests. While a spa is available, some guests noted its limited or early closing hours. Additionally, some guests mentioned the plastic cushions on loungers can get hot in the sun, and the absence of an iron in the room.