Ramada by Wyndham Burbank Airport

This hotel is a popular choice for its convenient location near the Burbank Airport, offering a complimentary shuttle service that many guests appreciate. Despite an older exterior, the hotel surprises visitors with its clean and renovated rooms, providing good value for the area. Its friendly staff consistently receives praise for their helpfulness. It is particularly well-suited for travelers seeking easy airport access and families planning visits to nearby attractions like Universal Studios. Guests often highlight the hotel's overall cleanliness and the comfortable nature of the updated accommodations. To ensure a restful stay, it is advisable to request a room situated away from the freeway to minimize noise, and remember that housekeeping services must be specifically requested.

Facilities & Amenities
The hotel offers a range of facilities to enhance guest stays. The pool is generally described as nice and clean, though some guests noted the water was freezing cold, making it less enjoyable. A fitness center is available, but reviews indicate it has limited equipment that is in poor condition. Guests appreciate the convenience of a refrigerator and coffee maker in their rooms. However, there is no microwave in individual rooms, with a communal one located near the lobby. While free Wi-Fi is provided, some guests expressed concerns about its security. The air conditioning units in rooms are frequently mentioned as being very loud, often disrupting sleep. The elevators received mixed feedback, with some being out of order or noisy, while others found them unique. Additionally, the TVs in rooms are often described as small with limited channels or functionality issues. A laundry room and in-room safes are also available.

Cleanliness & Room Comfort
Guests consistently praise the cleanliness of the rooms, often noting a strong, fresh scent from cleaning products, which some found a bit overpowering but others appreciated. The rooms are generally described as spacious and updated, featuring hardwood floors that contribute to the perception of cleanliness. Feedback on bed comfort is mixed; most guests found the beds comfortable, though some reported them to be old, springy, or stiff. The pillows, however, are frequently mentioned as being tiny, lumpy, or very firm, often impacting sleep quality. Noise levels are a significant concern, with the air conditioning units being notably loud, and freeway traffic noise being constant. Thin walls also mean neighbor noise from showers or walking can be heard. While bathrooms are typically clean and spacious, issues with shower heads (slipping, not working, poor water pressure) and drainage are common. Housekeeping services are not automatic and must be requested.

Dining & Food Quality
The hotel features an on-site Cuban restaurant which receives mixed reviews. Many guests found the food quality to be tasty and enjoyed the Cuban sandwiches, praising the friendly staff. However, some found the restaurant to be overpriced for the portions, or noted that the breakfast served there could be greasy and subpar. A recurring complaint is that the restaurant is not consistently open for all meals, such as lunch or dinner, limiting dining options on-site. Regarding the hotel's complimentary breakfast offering, feedback is overwhelmingly negative. Guests frequently mention the lack of a proper continental breakfast, describing the available options as basic and unappealing, often consisting only of oatmeal packets, packaged pastries, and subpar coffee. Many guests expressed disappointment that no substantial free breakfast is provided, especially given the price point.

Location & Accessibility
The hotel's location is a major point of discussion, primarily due to its direct proximity to the Burbank Airport and the I-5 freeway, offering extremely convenient access for travelers. Guests appreciate the easy and quick drive to popular attractions such as Universal Studios Hollywood, Warner Bros. Studios, and Hollywood Boulevard. However, the immediate surrounding area is frequently described as industrial, not walkable, and at times feeling sketchy or unsafe, with some guests noting a lack of nearby dining or shopping options within walking distance. Parking is a significant feature; while it is free, the secured, inner courtyard parking is often described as tight and limited, operating on a first-come, first-served basis. There is also ample unsecured parking outside the main gate. The hotel provides a highly valued complimentary Lyft service to and from the Burbank Airport, which many guests found efficient and helpful.

Staff & Service
The staff and service at the hotel generally receive high praise from guests. Many commend the friendly staff for their helpfulness, attentiveness, and accommodating nature, contributing significantly to a positive stay. The check-in and check-out processes are consistently described as smooth, quick, and easy. Guests appreciate the presence of security personnel who patrol the property, enhancing the sense of safety, particularly with the gated parking area. However, there are notable instances of negative feedback regarding specific staff interactions, with some guests reporting experiences of rude or unhelpful behavior, particularly concerning issues like room changes or specific requests. A common point of contention is the housekeeping service, which is not automatic; guests must explicitly request room cleaning or fresh towels, a policy that some found inconvenient or poorly communicated.

Additional Information
Guests should be aware of certain hotel policies and unique aspects. A significant point of frustration for many is the security deposit required upon check-in, which is often not clearly communicated beforehand and can take several days to be refunded, causing unexpected financial inconvenience. While the hotel's exterior appears older, guests frequently highlight the surprisingly modern and renovated interiors of the rooms, offering a pleasant contrast. The hotel has shown flexibility in accommodating guests during unusual circumstances, such as providing shelter during fire evacuations or assisting with power outage needs. There is mixed feedback regarding a pet policy, with some guests mentioning it as pet-friendly while others imply it is not. Some specific room features, like the ADA-accessible shower setup with a slipping shower head, have been noted as needing maintenance. The hotel also provides ice machines on each floor for guest convenience.