SpringHill Suites Seattle Downtown/South Lake Union

This hotel is highly regarded for its spacious rooms and complimentary hot breakfast, making it a memorable choice for many visitors. Its prime location near the convention center and public transit also stands out as a signature feature, offering convenience for exploring the city. The hotel is an excellent fit for families due to its comfortable accommodations and breakfast options, while young travelers appreciate the modern amenities and views. Business travelers and active travelers also find it suitable given its proximity to key venues and walkability to attractions. To enhance your stay, guests recommend being aware of the parking situation, as it can be costly and challenging, and consider requesting a room away from the main highway if sensitive to noise.

Facilities & Amenities
The hotel offers a range of convenient facilities for guests. Many appreciate the presence of a lobby bar, though some note it has limited hours on certain days. A guest laundry facility is available, although several reviews indicate it is frequently out of service. While there is no swimming pool or jacuzzi, a gym is provided, though many guests describe it as small. Free Wi-Fi is generally available in rooms, though a few guests reported connectivity issues. Rooms are equipped with a microwave and mini-fridge, adding to guest convenience. Guests also value the availability of hot tea and coffee in the lobby throughout the day, along with cold fresh water. Some guests have noted that the elevators can be noisy or seem to require maintenance.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is mixed but generally positive regarding space. Many guests praise the spacious rooms and find the beds comfortable, ensuring a restful sleep. The showers are often highlighted for their good water pressure and consistent temperature, and blackout blinds are appreciated for light control. However, a significant number of guests reported unpleasant odors in their rooms, ranging from musty smells to strong, persistent unpleasant scents. Housekeeping frequency is a common point of contention, with many guests noting that rooms are not cleaned daily, leading to issues like unemptied trash or unchanged towels, and some reported early morning disturbances from staff. Some guests also found the beds to be too hard, and a few mentioned issues with noise from adjacent rooms or the street.

Dining & Food Quality
The hotel's complimentary hot breakfast is a major highlight for most guests, consistently receiving high praise for its quality and variety. Many appreciate the extensive selection, which typically includes eggs, sausage, waffles, fresh fruit, cereals, muffins, bagels, potatoes, and oatmeal, providing ample options for different preferences. The breakfast area is generally well-stocked, and the coffee is well-received. While the breakfast staff are frequently commended for their friendliness and efficiency, some guests have experienced issues with food running out quickly during peak times or noted that the food can sometimes be cold. The lobby bar also offers a basic menu, with some guests finding the food quality to be good.

Location & Accessibility
The hotel's central location is a significant advantage, offering easy access to various attractions and transportation. It is conveniently situated within walking distance of the Seattle Convention Center, the Paramount Theatre, and numerous restaurants, Starbucks, and a 7-Eleven. Many guests appreciate its proximity to public transit, making it easy to explore the city without a car. While the hotel is adjacent to a major highway, guest experiences with noise levels vary, with some finding their rooms surprisingly quiet and others reporting significant road noise. A recurring concern is the parking, which is widely described as expensive, challenging to navigate due to tight spaces, and lacking adequate security, leading some guests to seek alternative parking options or rely on ride-sharing services. The surrounding area is also noted by some guests for its visible transient population.

Staff & Service
The hotel staff consistently receive high praise for their friendliness and helpfulness. Many guests highlight the attentive service provided by the front desk team, noting their willingness to accommodate requests, assist with check-in and check-out processes, and provide local information. Staff members are frequently commended for their professionalism and ability to resolve issues promptly, such as bringing replacement items to rooms. However, a few guests reported isolated instances of unhelpful or disengaged staff, particularly at the front desk or bar. Despite these occasional negative experiences, the overwhelming sentiment is that the staff contribute significantly to a positive stay, making guests feel welcomed and valued.

Additional Information
A notable point for guests is the hotel's housekeeping policy, which many reviews indicate is not daily, with rooms typically cleaned only once a week or refreshed every other day. This can be a significant adjustment for guests expecting more frequent service. Several guests have reported issues with billing discrepancies or double charges upon check-in, which required follow-up to resolve. Security in the parking garage is a recurring concern, with multiple guests mentioning a perceived lack of security measures. Additionally, some guests noted the absence of an in-room safe for valuables. The hotel does offer a guest laundry facility, though its operational status has been inconsistent according to reviews.