The First One Madrid Preciados

This hotel is highly regarded for its prime central location, making it an ideal base for exploring the city. Its signature feature is its unparalleled proximity to major attractions and transport links, appealing greatly to sightseers, couples, and solo travelers seeking convenience. While many rooms offer a modern and stylish design, some guests note their compact size. The hotel consistently receives praise for its exceptional cleanliness and the generally helpful demeanor of its staff. To make the most of your stay, consider requesting a room that does not face an inner courtyard for more natural light, and be aware that the air conditioning system is centrally controlled, which might impact comfort during certain seasons.

Facilities & Amenities
The hotel features a small lobby and a single, slow elevator, which can lead to wait times, especially during busy periods. While there is no dedicated bar or gym on-site, guests appreciate the convenience of a coffee maker in their rooms, though some would prefer a kettle. Many rooms are equipped with smart TVs, allowing access to streaming services. A common point of feedback is the absence of a mini-fridge in many rooms, which some guests find inconvenient for storing beverages or snacks. Some rooms also boast a balcony or terrace, providing a pleasant outdoor space, with select ones offering expansive views. A safe is provided in rooms, though its placement is often noted as being unusually high within the wardrobe, making it difficult to access.

Cleanliness & Room Comfort
Guests consistently commend the hotel's high standards of cleanliness throughout the rooms. The beds are frequently described as exceptionally comfortable, often featuring king-size dimensions and excellent blackout shades that ensure a restful night's sleep. The modern bathrooms are generally well-received, particularly for their good water pressure in the showers. However, several guests highlight design quirks, such as glass bathroom doors that compromise privacy and automatic, motion-sensor lights that can be disruptive at night due to their brightness and delayed shut-off. Some bathrooms are noted as being quite small, especially around the toilet area, and some guests experienced issues with shower leaks or sinks where the tap was too short. While many rooms are praised for being quiet despite the central location, some guests reported street noise or noise from adjacent rooms and corridors.

Dining & Food Quality
The hotel's breakfast receives widespread positive feedback for its quality and taste, offering a good selection of continental items including pastries, yogurts, cheeses, meats, fruits, and bread. However, the breakfast room is frequently described as small, often leading to queues and wait times for a table, particularly during peak hours. There is also only one coffee machine, which can be slow and temperamental, contributing to delays. While the staff in the breakfast area are generally praised for their friendliness and efficiency in restocking items, some guests found the overall variety to be somewhat limited, with the same options available daily. Additionally, the breakfast service starts at 8:00 AM, which some early-departing or business travelers found to be too late.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset, placing guests within easy walking distance of Madrid's most popular attractions, including Gran Via, Callao, Puerta del Sol, Plaza Mayor, and the Royal Palace. It is situated on a vibrant pedestrian street teeming with restaurants, shops, and bars, offering a lively atmosphere. The hotel is also conveniently close to multiple metro stations, providing excellent connectivity to other parts of the city and the airport. While the pedestrian nature of the street contributes to a quieter environment, it can make taxi drop-off and luggage handling slightly challenging. Parking is available nearby, though some guests found it to be expensive or difficult to access.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the quick check-in process and the staff's willingness to accommodate requests, such as arranging transport or allowing late check-out. The housekeeping team is also commended for maintaining high standards of cleanliness. However, some guests reported significant issues, including initial miscommunication regarding room bookings and upgrades, which led to frustration. A few guests experienced prolonged problems with the air conditioning not functioning properly, and despite repeated attempts to resolve the issue with staff, a tangible solution or compensation was not always provided, leading to considerable discomfort and disruption to their stay.

Additional Information
Guests should be aware that the hotel has a very small lobby and lacks common areas, which might not suit those looking for extensive on-site amenities beyond their room. The air conditioning system is centrally controlled, meaning guests cannot always adjust the temperature to their preference, with some experiencing issues where only heating was available even during warm periods. While the hotel is generally considered modern, some guests found the overall decor to be a bit dated or dark in certain areas. Some rooms may also have limited natural light or face an inner courtyard. There were isolated reports of personal items, such as earbuds, being left in the room safe and not being returned or acknowledged by the hotel after departure. The hotel is also noted to not be wheelchair accessible in all areas.