Hotel The Shells, Duong Dong, Vietnam - www.trivago.com.au

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In order to supply this free comparison, booking sites pay us a fee when a user clicks on their specific offer. We do not display any offers (including cheaper offers) that do not meet our minimum fee requirements. Cheaper offers may on occasion be available under "More deals" as we request updated offers from online booking sites when you click that button.Learn how trivago works

Hotel The Shells (Duong Dong, Vietnam)

Hotel The Shells (Duong Dong, Vietnam)

About The Shells

The Shells is a sophisticated resort located along the shores of Duong Dong on the Phu Quoc Island. It features a spa and a shell shaped outdoor swimming pool with loungers There are 40 rooms with private balconies having sea views, and 94 rooms with a terrace garden. All rooms are equipped with free Wi-Fi, flat-screen TVs and minibars, as well as en suite marble bathrooms. Tea and coffeemakers and safety deposit boxes are available. The Shells resort has access to a private beach, a garden, complimentary airport transfers and meeting spaces.  There’s also a 24-hour front desk. The resort has an al fresco dining restaurant ‘Flow’ offering Vietnamese and International cuisine, and a cocktail bar. Room service is available. Dinh Cau Templw and San Van Duong Stadium are within three miles from the resort. Duong Dong Market is around four miles away.

Top amenities

  • WiFi in lobby

  • Free WiFi

  • Pool

  • Spa

  • Parking

  • Pets

  • A/C

  • Restaurant

  • Hotel bar

  • Gym

Location

Ganh Gio Beach, Duong Dong Town, 920000, Duong Dong, Vietnam

Rating overview

8.6
trivago Rating Index based on 739  reviews from:
  • Location
    Very good  8.3 / 10
  • Rooms
    Excellent  8.6 / 10
  • Service
    Very good  8.4 / 10

Positive Reviews

positive:

Excellent swimming pool

The shell shaped kid-friendly swimming pool of the resort is simply amazing. Water in the pool is clear and the pool is cleaned within frequent intervals. The relaxation area around the pool with sun loungers is a great way to unwind and enjoy a refreshing drink.

positive:

Spacious rooms with spectacular views

Rooms at the resort are spacious and clean. The beds are comfortable with cosy linens, plus there is room service twice a day providing fresh towels and other necessary things. Additionally, all the rooms have private balconies or a terrace garden with stunning views of the sea.

positive:

Value for money spa

Spa at the resort is truly value for money. The massages and other services offered at the spa are indeed relaxing and come at a much cheaper cost than other similar spas. Guests specifically liked the hot stone massage where they said that the stones were hot only up to the desired level and the staff performing the massages did it very gently.


Negative Reviews

negative:

Poor standards of hospitality

The major concern faced by the guests was the lack of English speaking skills of the staff. There is a huge communication gap because of the same as the guests cannot convey what they require. The staff lacks training and in particular customer relation skills. Even on arrival of the guests the staff fails to offer them welcome drinks or greet them with a smile.

negative:

Lack of Wi-Fi connectivity

Although it's promoted that all the rooms in the resort have access to free Wi-Fi, the connectivity of Wi-Fi is extremely poor. There is absolutely no speed to the Wi-Fi said some guests.

negative:

Expensive food

Guests said that the food served in the resort was expensive compared to other hotels of the same category.


All amenities

Wellness / Spa
  1. Beauty salon
  2. Steam room
  3. Massage
  4. Sauna
Hotel facilities
  1. Business centre
  2. Express check-in / out
  3. Gym
  4. Car park
Room facilities
  1. Balcony (upon inquiry)
  2. Bathtub
  3. Shower
  4. Ironing board
Sports facilities
  1. Fitness
Theme / Type
  1. Convention Centre Hotel
Food and beverage
  1. All inclusive (upon inquiry)
Accessibility
  1. Accessible bathroom
  2. In-room accessibility
Suitable for
  1. Adults only

Cleanliness policies

  • New safety protocols
  • Regular disinfection
  • Safe distance

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