Lotus Desaru Beach Resort & Spa (Desaru, Malaysia)

Most guests note that there is always something to do at the property, saying that the management is doing a great job providing all age groups with a variety of choices. Several guests point out that guests can enjoy archery, spa treatments, watersports, and a number of other outdoor activities.

Many guests love the fact that the property is nicely laid out, and although it is big, they say that it is very easy to navigate. According to most guests, the hotel operates a reliable area shuttle that runs on the clock, and visits all areas of the property.

Most guests say that the employees are very helpful and attentive, and always strive to deliver high-quality service. They note that all issues are taken care of swiftly and efficiently, and that they are always greeted with a smile.

Even though most guests note that the on-site restaurant is nice and that the food is tasty, some say that it is pretty much the only option at the hotel, especially for guests traveling without a car. They point out that visiting local restaurants outside of the complex can be a bit of a hassle.

Some guests comment that the hotel is clean and well-kept, but starting to show signs of wear and tear. They note that common areas are ready for an update, saying that walls should be repainted and carpets replaced.

Several guests say that although hotel offers wireless Internet access for a fee, the service is not very reliable. Some guests report that they cannot use the service at all, while others note that it disconnects occasionally. They point out that wired high-speed Internet works without issues.