OYO The Gissons Hotel

The hotel is widely appreciated for its exceptionally comfortable beds and spotlessly clean rooms, providing a restful stopover for many guests. Its signature feature is its highly convenient location directly off the motorway, making it an ideal choice for road trippers and business travelers seeking easy access to Exeter and the wider Devon area. The hotel offers a modern and recently refurbished environment, appealing to budget-conscious travelers looking for good value. While the hotel generally provides a quiet atmosphere, some guests note the presence of road noise due to its proximity to a busy road. To ensure a smooth stay, guests are advised to confirm the availability of on-site dining facilities prior to arrival, as these are frequently closed, and to register their vehicle upon check-in to utilize the free parking and avoid potential fines.

Facilities & Amenities
The hotel offers a range of facilities designed for convenience, though some are subject to ongoing changes. Most guests appreciate the availability of free Wi-Fi throughout the property, ensuring connectivity. A significant feature is the presence of electric vehicle charging facilities in the car park, which is a major draw for EV owners, though some have reported issues with parking fines if not properly registered. Rooms are generally equipped with kettles for tea and coffee, and many include air conditioning units or fans to combat warmth, especially in attic rooms. However, some guests have noted a lack of bedside lamps, requiring reliance on brighter main room lights, and a few wished for a small refrigerator in the room. The hotel also provides Smart TVs in many rooms for entertainment.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms as spotless, fresh, and well-maintained. The beds are a standout feature, frequently highlighted as exceptionally comfortable, with many guests reporting a great night's sleep, often attributing this to memory foam toppers or firm mattresses. While many rooms are described as spacious and well-appointed, some guests found their rooms to be cramped or awkward, particularly attic rooms with low ceilings. Noise levels receive mixed feedback; while some found their rooms quiet, others experienced significant road noise from the nearby motorway or inter-room noise from adjacent guests. Bathrooms are generally clean, with good showers, though some noted issues like leaking shower screens or a lack of shelving for toiletries. The provision of fluffy towels is also frequently appreciated.

Dining & Food Quality
A recurring and significant point of feedback concerns the hotel's dining facilities. The restaurant and bar are consistently reported as being closed, often cited as undergoing refurbishment or due to staffing issues, which has been a source of considerable disappointment for many guests. Consequently, breakfast is frequently unavailable on-site, leading guests to seek options at nearby establishments. While a few older reviews mention positive experiences with the hotel's food, the overwhelming sentiment from recent stays highlights the complete absence of on-site eating facilities. This lack of amenities means guests should plan to dine elsewhere, with some reviews suggesting a local pub within walking distance as a viable alternative for meals and drinks.

Location & Accessibility
The hotel's location is a primary advantage for many guests, situated conveniently close to the motorway (A38/M5), making it exceptionally easy to find and ideal for those traveling through the region. It offers good access to Exeter, being only a short drive away, though some note it's a bit outside the city center. Parking is a significant positive, with ample spaces available and generally free for guests upon registration of their vehicle at reception. The presence of electric vehicle charging points is also a notable convenience. While the proximity to the main road contributes to its accessibility, it also means some rooms experience road noise, which guests should be aware of. Public transport options are limited, so a car is generally recommended for exploring the area.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight the warm welcome received upon arrival, with staff going out of their way to assist, even with late check-ins or specific requests, such as providing extra fans or helping with room changes. The check-in process is generally described as easy and quick, with staff providing clear instructions, especially for phone-based check-ins when reception is unstaffed. The manager is frequently singled out for being particularly accommodating and professional, often resolving issues promptly. While some guests noted minimal staff presence at times or isolated instances of perceived rudeness, the overwhelming feedback emphasizes a positive and supportive service experience, contributing significantly to guest satisfaction and making guests feel well-cared for.

Additional Information
Guests should be aware that the hotel is undergoing ongoing renovations, which explains the frequent closure of the restaurant and bar facilities mentioned in many reviews. A critical piece of advice for all guests, especially those with vehicles, is the absolute necessity to register your car registration number at reception upon arrival to avoid potential parking fines, as the car park is managed by a third party. Some guests have reported issues with fines if this step is overlooked, even when using the EV charging points. While the hotel aims for a quiet atmosphere, some rooms, particularly those facing the main road, may experience traffic noise, despite double glazing. Guests planning a late arrival should also be aware that late check-in may require prior arrangement or a phone call, as the reception desk is not always staffed.