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    Resort Hyatt Zilara Riviera Maya Adults Only All-Inclusive (Playa del Carmen, Mexico)

    Resort Hyatt Zilara Riviera Maya Adults Only All-Inclusive (Playa del Carmen, Mexico)

    About Hyatt Zilara Riviera Maya Adults Only All-Inclusive

    Located in Cancun, Mexico, Hyatt Zilara Riviera Maya Adults Only All-Inclusive is a five-star beachfront resort with a spa and a rooftop terrace and located on a private beach. The resort features 290 smoke-free guestrooms with balconies. The rooms are equipped with climate control, private bathrooms with separate bathtub and shower, 37-inch plasma TVs with pay movies and premium TV channels, DVD players, iPod docking stations, coffee/tea makers, and free Wi-Fi. In-room massage services are available upon request. Hyatt Zilara Riviera Maya Adults Only All-Inclusive guests can take a plunge in the large outdoor pool, workout in the gym,  play a game of lawn tennis, or go for a massage session at the on-site full-service spa. The hotel also features a business center, a meeting room and a computer station. There are plenty of beach sun loungers and pool sun loungers to go around. The hotel features a variety of fine restaurants namely Oceana, Himitsu, Seaside Grill, Riviera and Portofino. The hotel also features several bars including the Cactus Club Taco & Ceviche Bar that serves signature cocktails. El Camaleon Golf Club is located 2.8 km from the hotel while Tres Rios Ecopark is 4.1 km away.

    Top amenities

    • WiFi in lobby
    • Free WiFi
    • Pool
    • Spa
    • Parking
    • Pets (Unavailable)
    • A/C
    • Restaurant
    • Hotel bar
    • Gym

    Rating overview

    8.9
    trivago Rating Index based on 17633  reviews from:
    • Hotels.com(9.0/10),
    • LocationExcellent  (8.9 / 10)
    • RoomsExcellent  (8.8 / 10)
    • ServiceExcellent  (9.2 / 10)
    • CleanlinessExcellent  (9.3 / 10)
    • Value for moneyExcellent  (8.8 / 10)

    Positive Reviews

    positive:

    Excellent Food.

    The six restaurants serve amazing Mexican, American, European, and Mediterranean cuisine with their own highly customized styles and menus.

    positive:

    Plenty of activities.

    There is no shortage of things to do when staying at the Secrets Capri Riviera Cancun. You can play a game of golf, pool, billiards, take a stroll down the beach, enjoy exciting Mexican and American cocktails on the rooftop terrace or at the on-site bars, or visit the sauna and spa.

    positive:

    Exceptional customer service and amenities.

    The hotel provides unmatched customer service with true Mexican hospitality. Staff members are so warm, friendly and easygoing. The amenities in the rooms and public spaces are all state-of-the-art.

    Negative Reviews

    negative:

    Seaweed on the beach.

    The hotel sits right on a beautiful private beach. But the otherwise exotic-looking beach is marred by tufts of seaweed and although the hotel staff does pull it up, it seems to have trouble keeping up with its fast growth.

    negative:

    Can get hot.

    Several guests have reported that the rooms still remain hot even with the AC units working full time. Probably has something to do with a less-than-perfect cooling system.

    negative:

    Freezing pool.

    The hotel apparently sees no need to heat the pool water ostensibly because it's really hot in Mexico. But several guests have reported the water is too cold for their liking.

    All amenities

    Wellness / Spa
    1. Beauty salon
    2. Steam room
    3. Massage
    4. Hydrotherapy
    Property amenities
    1. Café
    2. Arcade/Video games
    3. Entrance Hall/lobby
    4. Express check-in / out
    5. Lift
    6. Gym
    7. Parking
    8. Terrace
    9. Porter service
    10. Hotel bar
    11. Beach bar
    12. Outdoor swimming pool
    13. Hotel safe
    14. Supermarket
    15. Conference rooms
    16. Non-smoking rooms
    17. Computer with Internet
    18. Restaurant
    19. 24-hour reception
    20. On-site boutique shopping
    21. Snack bar
    22. Direct beach access
    23. Deck chairs
    24. Towels at the pool
    25. Laundry service
    26. Spa
    27. Public WiFi
    28. Room service
    29. 24-hour room service
    30. Organised activities
    31. Doctor on site
    32. Concierge
    33. Free WiFi in public areas
    34. Valet parking
    35. Pool
    36. Luggage storage
    37. Housekeeping
    38. Free WiFi
    39. Breakfast
    40. Regular disinfection
    41. Hand sanitizer provided
    42. Temperature screening
    43. Masks provided
    44. Safe distance
    45. Response protocol
    46. New safety protocols
    47. Cashless payment
    Accessibility
    1. Wheelchair accessible
    2. Accessible hotel
    3. Accessible parking
    Room amenities
    1. Balcony
    2. Bathtub
    3. Shower
    4. Ironing board
    5. Windows that open
    6. Television
    7. Hairdryer
    8. Electric kettle
    9. Air conditioning
    10. Minibar
    11. Satellite TV
    12. Telephone
    13. Cable TV
    14. WiFi
    15. Fan
    16. Free WiFi (rooms)
    Sports facilities
    1. Pool table
    2. Bike rental
    3. Fitness
    4. Tennis court
    5. Table tennis
    6. Yoga
    For children
    1. Playground
    Food and beverage
    1. All inclusive (upon inquiry)
    2. Diabetic food

    Arrival / Departure

    1. Check in: 15:00
    2. Check out: 12:00

    Contact

    Carretera Federal 387, km. 299,  77710,  Playa del Carmen,  Mexico
    Telephone: +52(866)467 3273 | Fax: +52(984)873 4881 | 

    Frequently Asked Questions about Hyatt Zilara Riviera Maya Adults Only All-Inclusive

    • Is there a pool area at Hyatt Zilara Riviera Maya Adults Only All-Inclusive?

      Yes, Hyatt Zilara Riviera Maya Adults Only All-Inclusive offers 2 pool areas.

    • Are pets allowed at Hyatt Zilara Riviera Maya Adults Only All-Inclusive?

      No, Hyatt Zilara Riviera Maya Adults Only All-Inclusive doesn’t allow pets.

    • Is parking available at Hyatt Zilara Riviera Maya Adults Only All-Inclusive?

      Yes, Hyatt Zilara Riviera Maya Adults Only All-Inclusive provides Parking, Accessible parking for guests.

    • What time is check-in and check-out at Hyatt Zilara Riviera Maya Adults Only All-Inclusive?

      Check-in at Hyatt Zilara Riviera Maya Adults Only All-Inclusive is available from: . Check-out time is by .

    • Where is Hyatt Zilara Riviera Maya Adults Only All-Inclusive located?

      Hyatt Zilara Riviera Maya Adults Only All-Inclusive is located in Carretera Federal 387, km. 299, 77710, Playa del Carmen, Mexico.

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