The Glen Hotel & Suites

The hotel is widely praised for its integration with a large and popular pub/restaurant complex, offering diverse dining options and a lively atmosphere. Guests consistently highlight the spacious, clean, and comfortable rooms, along with the friendly and helpful staff. It is an ideal choice for business travelers due to its convenient location near work areas and event venues, and equally suitable for families who appreciate the on-site amenities, dining variety, and family-friendly atmosphere. Couples also find it a comfortable and convenient base for a getaway. To enhance your stay, guests recommend taking full advantage of the diverse on-site dining experiences, and for those sensitive to noise, requesting a room away from main thoroughfares is advisable.

Facilities & Amenities
Guests appreciate the range of facilities available, including a pool for relaxation, a well-equipped gym, and convenient free laundry facilities where no coins are needed. The presence of ice machines is also a welcome amenity. The hotel provides free Wi-Fi, ensuring guests can stay connected throughout their visit. Secure parking is available, adding peace of mind for those traveling with vehicles. Additionally, the complex includes a bottle shop, offering further convenience for guests. While the pool is a popular feature, some guests noted that it did not feel heated as expected, despite indications.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its spotless rooms and overall cleanliness. Guests frequently commend the comfortable beds, with many specifically highlighting the soft mattresses that contribute to a restful night's sleep. Rooms are generally described as spacious and tidy, providing ample room to move. The bathrooms are well-maintained, though some larger groups found them to be on the smaller side. While most guests found their rooms to be quiet, a few noted occasional noise from corridors or nearby roads. Minor observations included occasional dusty shelves or tiny tea/coffee cups.

Dining & Food Quality
The hotel's integrated dining options are a significant draw, with guests frequently praising the fantastic pub/restaurant located conveniently across the car park. This venue offers a wide array of choices for lunch and dinner, including delicious meals and highly-rated pizza. A dedicated coffee shop provides breakfast options and popular beverages like hot chocolate. Room service is also available and generally well-received for its quality and convenience. Guests consistently appreciate the variety of food venues within the complex and the pleasant atmosphere they provide, making dining a highlight of their stay.

Location & Accessibility
The hotel boasts a central location that offers easy access to major motorways, making it highly convenient for travel to various destinations. It is well-situated for attending events at the Sleeman Sports Centre and is close to a supermarket for essential needs. Guests find its proximity beneficial for reaching the Brisbane CBD, the airport, and even the Gold Coast. The hotel's setting near various attractions and eateries is a significant advantage for exploring the area. Free parking is provided, though some guests occasionally encountered challenges with finding available spots or the distance from their rooms.

Staff & Service
The staff consistently receives high praise for their friendliness, helpfulness, and welcoming demeanor. Guests frequently highlight the quick check-in process and the staff's attentiveness to requests, contributing to a smooth and pleasant experience. Housekeeping is often commended for their thoroughness and efficiency in maintaining room cleanliness. While a few recent reviews mentioned a perceived dip in overall staff morale, the overwhelming sentiment from guests remains highly positive regarding individual interactions and the quality of service provided across various departments.

Additional Information
Guests benefit from the convenience of free laundry facilities on-site, though it's worth noting that detergent may need to be purchased separately. The provision of secure parking is a valued amenity, although some guests found its location slightly inconvenient or experienced issues with overflow during busy periods. While a minibar is available in rooms, some guests noted that the fridge is quite small and lacks a freezer compartment. Occasional feedback includes the pool not feeling heated as advertised, and guests should be aware that early check-in cannot always be guaranteed due to hotel policies.