About The Laguna, A Luxury Collection Resort & Spa, Nusa Dua, Bali
Discover The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, nestled by the pristine white-sand beaches of the area. Our opulent Bali five-star hotel promises to create cherished moments for our guests, encapsulating the very essence of Balinese arts, history, heritage, cuisine, and culture. Immerse yourself in our resort's recent transformation and take full advantage of our outstanding amenities, including seven lagoon-shaped swimming pools, six resort restaurants and bars, and a rejuvenating spa dedicated to your wellbeing. You can also envision a romantic luxury Bali wedding in our breathtaking event spaces, capable of hosting gatherings and meetings of all sizes. Our knowledgeable hotel staff will gladly guide you to the captivating activities that Bali has to offer, from snorkeling in crystal-clear waters to seaside massages. Our aspiration is to situate ourselves as one of the most luxurious places to visit in Indonesia.
Negative Reviews
negative:
Disappointing Rooms
Guest reviewers expecting a luxury room for the price paid were disappointed. Guests said that they thought that the furniture was old, there was mould on the walls and that shower and bath were not separate which added to their disappointment.
negative:
Not Up to its Star Rating
Guests commented that they did not feel like the report lived up to its five star rating, citing many disappointing experiences whilst staying here. Common bug-bears included that the room service was patchy, that additional amenities like a massage and the mini bar were very expensive and that there were obvious stains on soft furnishings.
negative:
Damp and Wet
A number of guests commented that the hotel and rooms had a problem with combating the humidity. Guests complained that everything felt wet or damp during their stay which was very uncomfortable.