The Point Brisbane - Hotel

This hotel offers a memorable stay, particularly noted for its spacious rooms and comfortable beds, making it a favored choice for many. Its signature feature is the rooftop bar, which provides amazing views of the city and river, perfect for evening relaxation. The hotel's convenient location appeals to sightseers and AFL/event attendees due to its proximity to key venues and transport links. Business travelers also find the large rooms and available parking beneficial for their trips. The consistently praised staff friendliness further enhances the guest experience. To ensure a restful stay, guests might consider requesting a room on the quieter side of the hotel, away from potential road noise, and be mindful of the hotel's communication regarding available services.

Facilities & Amenities
Guests frequently highlight the hotel's rooftop bar, Eagles Nest, as a standout feature, offering stunning views and a pleasant atmosphere for drinks and snacks, though some note it can be closed for private events or have limited hours. The lap pool is generally appreciated for its cleanliness and inviting temperature, providing a relaxing space, despite some finding it small or shaded. While the gym is available, many guests describe it as basic and small, with limited equipment and some machines being out of order. Free Wi-Fi is consistently praised for being fast and easy to connect. The availability of complimentary laundry facilities in the basement, complete with provided detergent, is a highly valued convenience. In-room mini-fridges are present, but some guests found them not cold enough or fully stocked with minibar items, leaving little space for personal items. Large TVs with Chromecast functionality are a welcome addition, allowing guests to stream their own content.

Cleanliness & Room Comfort
The hotel generally receives positive remarks for its cleanliness, with many guests describing rooms as spotless and well-maintained. However, some specific instances of mold, unpleasant smells, or dirty bathrooms have been reported in certain rooms, indicating inconsistency. While rooms are consistently noted for their spaciousness, many guests observe that the decor and furnishings are tired or dated, suggesting a need for renovation. The beds are overwhelmingly praised for being comfortable and providing a restful sleep, often highlighted as a top feature. A significant concern for some guests is the noise levels, particularly from the adjacent busy road, which can be disruptive even with double-glazed windows, especially in road-facing rooms. Bathrooms are generally spacious, but some are described as old or dated, with showers over baths that can be cramped or prone to leaking. In-room amenities like body lotion, cutlery, or sufficient water bottles are sometimes noted as lacking.

Dining & Food Quality
The hotel's breakfast consistently receives high praise for being delicious and offering an excellent selection, including proper barista coffee. While some guests find the breakfast to be on the expensive side or prefer a traditional buffet over the à la carte style, the quality of the food and the attentive service are frequently commended. The main restaurant, Lamberts, is highlighted for its high-quality and delicious food, often described as a top-tier dining experience with great service. Room service is noted for being quick and delivering well-cooked meals, though many guests find the prices to be expensive. The rooftop bar also offers good food options, complementing its impressive views. Overall, the hotel's culinary offerings are a strong point, with many guests enjoying their dining experiences.

Location & Accessibility
The hotel's central location is a major draw, offering easy access to key attractions such as the Gabba stadium, Kangaroo Point cliffs, and the Story Bridge. Many guests appreciate the walkability to these landmarks, as well as to various restaurants and the city centre, though some note that certain areas require navigating busy roads. Public transport options are convenient, with close proximity to ferries (including the free CityHopper service) and bus stops, providing efficient connections to the city and beyond. The hotel also offers a shuttle service to the ferry terminal, though its availability can be inconsistent. Parking is a significant advantage, with secure underground facilities available, which was previously complimentary but is now subject to a fee, a change noted by several returning guests. While the immediate surrounding area is described as a quiet neighborhood away from the CBD's hustle, some guests find it lacks immediate amenities like shops or cafes.

Staff & Service
The hotel's staff consistently receive glowing reviews for their friendliness, helpfulness, and accommodating nature, with many guests highlighting their efficient and attentive service. The check-in and check-out processes are frequently described as smooth and quick, contributing to a positive first and last impression. Guests appreciate the staff's willingness to assist with various requests, from providing local recommendations to resolving room issues promptly. While housekeeping is generally seen as attentive, some guests have noted inconsistencies in the replenishment of in-room amenities. However, the hotel's communication has received mixed feedback; while direct interactions with staff are highly praised, many guests express frustration over excessive pre-arrival emails and upselling attempts, as well as a lack of clear information regarding changes to services like the rooftop bar's operating hours or the shuttle's availability.

Additional Information
A recurring point of contention for many guests is the hotel's practice of sending excessive pre-arrival emails and upselling attempts, which some describe as intrusive and detracting from the overall experience. Another significant change noted by returning guests is the introduction of a parking fee, which was previously complimentary but is now typically $20 per night, impacting perceived value. While EV charging facilities are available, some guests have found that the dedicated bays are not consistently enforced, leading to them being occupied by non-EV vehicles. Requests for late check-out are sometimes denied, which can be inconvenient for guests with later travel plans. These operational details, while not directly related to room comfort or dining, significantly influence the guest experience and are frequently mentioned in reviews.