Crossroads Inn & Suites

440 ParkwayGatlinburg37738USA
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About Crossroads Inn & Suites

Situated just off the Parkway in Gatlinburg, Tennessee, Crossroads Inn & Suites offers guests value and comfort in the heart of the Smoky Mountains.

Guest rooms here are comprised of king or double queen units while the two-room Jacuzzi suite comes with either a king or queen bed. All rooms at Crossroads Inn & Suites feature electronic door entry, free Wi-Fi and 32” flat screen TVs.

This property also features an outdoor pool and fitness center. There is on-site parking here as well as Wi-Fi in all public areas.

Guests can start their day off by enjoying a free hot breakfast in the hotel’s on-site Atrium Restaurant. Other nearby eating options include Downtown Grill & Chill Co for burgers, Giovanni’s for pizza and No Way José’s for Mexican.

This hotel is located one mile from the Great Smoky Mountains National Park and close to Gatlinburg’s main attractions.


440 Parkway, Gatlinburg, TN, 37738, USA
Telephone: +1(865)4365661 | Fax: +1(865)4309713 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Business center
  • Computer with internet
  • Deck chairs / Lounge chairs
  • Elevator
  • Free WiFi in lobby
  • Gym
  • Non-smoking rooms
  • Outdoor swimming pool
  • Parasols
  • Parking garage
  • Restaurant
  • Terrace
  • Towels at the pool / beach
  • Washing machine
  • Wellness center / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Desk
  • Electric kettle
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Ironing board
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Whirlpool / Hot tub

For children

  • Child / Baby crib

Arrival / Departure

  • Check-in: 14:00
  • Check-out: 11:00

Positive Reviews

Great access to Gatlinburg with good parking

For many guests, this hotel's location is very hard to beat. Situated right on Gatlinburg's main drag, it provides great access to the town's main sites, including Ripley's Aquarium of the Smokies as well as many of the area's shops and restaurants. If the proximity to town wasn't close enough, those who came by car were extremely grateful for the on-site parking.

Breakfast is superb

Guests appear to be extremely impressed by the sheer variety of this hotel's hot breakfast buffet. Whether you want pancakes, waffles, eggs, bacon, sausage, biscuits and gravy or just a simple bowl of cereal, you definitely won't go hungry here.

Spacious rooms and comfy beds

Rooms here appear to be well above average size, with many commenting positively on this aspect of their stay. Additionally, quite a number of guests noted that the beds here were superbly comfortable.

Negative Reviews

Issues with Wi-Fi

Unfortunately, Wi-Fi connectively appeared to be a problem for some, with guests often struggling to access and securely connect to this hotel's network.

Refurbishment needed

While many had extremely pleasant stays here, some felt that this hotel really could use a facelift. The external appearance of the property was too dated for some, while others felt that the interior of the rooms - especially the bathrooms - needed some TLC.

Problems parking

While there is parking here, it appears that spaces are at a premium during busy times, with some guests resorting to parking their cars in the lot of another property across the street due to the dearth of spots. For some visitors, this aspect of their stay unfortunately had an impact on what was overall a very good guest experience.

Rating Overview

Rating trivago Rating Index based on 1597 reviews across the web
7.7 /10
  • Expedia
    8.0 /10
    8.1 /10
    6.0 /10
  • other websites
    7.3 /10
7.7 out of 10 based on 1597 reviews