Novotel Melaka

Jalan Melaka Raya 2Malacca75000Malaysia
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About Novotel Melaka

Novotel Melaka is a 4-star family-friendly hotel situated in the centre of Melaka that features an outdoor pool, a restaurant, bar and soundproof rooms with eco-friendly services.

Non-smoking, air-conditioned rooms are cleaned daily and feature contemporary decor with views of either the city or Straits of Melaka. Other amenities include a television, alarm clock and hairdryer.

Services and amenities offered at this hotel include a fitness room, complimentary Wi-Fi, 24-hour reception, on-site parking, luggage storage and airport shuttle service. Meeting rooms, a sauna and sun terrace are also on-site.

The Square feature a variety of local and international dishes and meals can be taken outside when the weather permits. The Gourmet Bar has a wide selection of mocktails and snacks.

The city of Melaka is a designated world heritage site so there are many historical and cultural sites to see including Porta de Santiago, St. Paul's Church and Mahkota Parade which are all within one kilometre.

Contact

Jalan Melaka Raya 2, Malacca, 75000, Malaysia
Telephone: +60(2)15744414 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • 24-hour room service
  • Airport shuttle
  • Business centre
  • Car park
  • Concierge
  • Conference rooms
  • Express check-in / out
  • Free WiFi in lobby
  • Gym
  • Hotel bar
  • Hotel safe
  • Laundry service
  • Lift
  • Non-smoking rooms
  • Outdoor swimming pool
  • PC with internet
  • Pool bar
  • Porter service
  • Restaurant
  • Room service
  • Towels at the pool / beach
  • Washing machine
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with shower
  • Cable TV
  • Desk
  • Fan
  • Flatscreen TV
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Room safe
  • Telephone
  • Television

Wellness / Spa

  • Sauna

Accessibility

  • Accessible parking

For children

  • Child / Baby cot
  • Kids' playground

Arrival / Departure

  • Check-in: 15:00

Positive Reviews

Friendly, Accommodating Staff

Guests reported that staff members were friendly in their dealings with them. They are also helpful, are knowledgeable about the hotel and surrounding area and have no problem accommodating special requests as best as they can.

Great Location Near Restaurants and Attractions

This hotel is in a very strategic location that is within walking distance to many of the things guests want to see and do. Great restaurants, retail shops and poplar attractions, including Jonker Street, are nearby.

Lots of Secure Parking

Guests reported that the parking area is easy to access and it's easy to find a spot. It's also safe and secure as it is covered and monitored.

Negative Reviews

Lack of Variety and Quality at Breakfast

The breakfast served each morning doesn't offer a wide variety of quality items to choose from. Guests reported that the food is not very tasty and some items are overcooked and undercooked.

The Check-in Process is Long and Inconvenient

Guests reported that it took up to 30 minutes or longer to be checked in at this hotel because the system they use is slow, the hotel is understaffed and rooms are not ready when they are supposed to be.

The Rooms are Small and Unkempt

The guest rooms at this hotel are quite small and guests reported quite a few other issues such as flooding in the bathrooms due to clogging drains in showers, poorly-functioning appliances and stained bedding. Guests also reported that the floors are dirty, the furnishings are dated and tattered and some amenities are missing.

Rating Overview

Rating trivago Rating Index based on 1684 reviews across the web
8.1 /10
  • other websites
    8.3 /10
8.1 out of 10 based on 1684 reviews