Hotel Nairobi Serena

Kenyatta Ave.Nairobi00100Kenya
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About Hotel Nairobi Serena

Less than a kilometre from the city centre, Hotel Nairobi Serena is a luxury 5-star hotel featuring a full-service spa, an onsite hair salon, meeting rooms and complimentary self-parking. Jomo Kenyatta International Airport is 13 kilometres away.

The individually-furnished rooms are air-conditioned and have private bathrooms with separate bathtubs and showers. Room amenities include a minibar with free bottled water provided, free Wi-Fi, a telephone and a laptop-compatible room safe.

Hotel Nairobi Serena has an outdoor pool with pool loungers and sun umbrellas provided, a fitness centre, a garden and designated smoking areas.

Cafe Magreb specialises in international dishes while The Mandhari is a fine-dining restaurant that has the option of dining alfresco. The Pool Terrace and Bar and The Aksum Bar serve light fare and have extensive wine cellars.

The hotel is less than ten kilometres to the world renowned Nairobi National Park and a quarter of an hour’s walk to the City Market.


Kenyatta Ave., Nairobi, 00100, Kenya
Telephone: +254(20)2822000 | Fax: +254(20)2725184 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • 24-hour room service
  • Airport shuttle
  • Business centre
  • Car park
  • Concierge
  • Conference rooms
  • Deck chairs / Sun loungers
  • Doctor on site
  • Express check-in / out
  • Free WiFi in lobby
  • Gym
  • Hairdresser
  • Hotel bar
  • Hotel safe
  • Laundry service
  • Lift
  • Non-smoking rooms
  • Outdoor swimming pool
  • Parasols
  • PC with internet
  • Pets allowed
  • Pool bar
  • Porter service
  • Restaurant
  • Room service
  • Terrace
  • Towels at the pool / beach
  • Wellness centre / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cosmetic mirror
  • Desk
  • Electric kettle
  • Hairdryer
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Beauty salon
  • Massage
  • Sauna
  • Steam room
  • Whirlpool / Hot tub


  • Wheelchair accessible

For children

  • Childcare / Babysitting

Arrival / Departure

  • Check-in: 14:00
  • Check-out: 12:00

Positive Reviews

The staff are very professional, warm and welcoming.

Majority of guests found the members of staff to be extremely friendly and courteous. The hotel’s employees treat you with care and endeavour to make sure that they satisfy your needs to the best of their ability. The reception staff are very pleasant and inviting thus ensuring your stay at the hotel starts off on a high note.

The guestrooms and public areas are very luxurious.

The hotel has a very high standard of cleanliness that is adhered to by all its employees and this is clearly seen throughout its premises. From the gym to the full-service spa and the pool, everything is well maintained. The rooms are individually furnished and the great attention to detail paid is evident in the décor and the quality of fittings.

Delicious and plentiful cuisine available onsite.

Guests were extremely pleased by the variety of food offered at the hotel’s restaurants. The dishes are expertly prepared and well presented. Any items that ran out were quickly replenished. This was very much welcomed especially in the mornings as the breakfast buffet was a guest favourite and was in high demand.

Negative Reviews

The hotel has poorly soundproofed guestrooms.

A few guests were concerned about the lack of proper sound insulation in their rooms. Some air conditioning units were rather loud and traffic noise travelled easily into the rooms from the street especially for those who left their windows open.

The garden and surroundings are prone to mosquitoes.

Depending on the season, guests seeking to make use of the garden or dine alfresco at night might be disturbed by mosquitoes.

The menu was found to be wanting by vegetarians.

Some guests were of the opinion that the hotel does not cater adequately to vegetarian guests in the restaurants menus.

Rating Overview

Rating trivago Rating Index based on 373 reviews across the web
8.7 /10
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    8.1 /10
8.7 out of 10 based on 373 reviews