Playa Encantada

Calle 12 bis Norte esquina Avenida 20 NortePlaya del Carmen77710Mexico
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About Playa Encantada

Located less than fifteen minutes' walk from Mamitas beach, Playa Encantada offers modern B&B accommodation and family-friendly leisure facilities in the heart of Playa del Carmen.

All 20 stylish rooms feature complimentary Wi-Fi, satellite TV and air conditioning. A desk, sofa bed, safe, fan and free bottled water are also provided. Private bathrooms come with showers and fresh towels.

Amenities at Playa Encantada include an outdoor pool with children's area and a sunbathing terrace with loungers. The property has a garden with barbecue facilities and offers free self parking. Bicycle rental is available.

Free continental breakfast is served in this hotel's on-site restaurant. Popular European restaurant Oh Lala is five minutes' walk and Mega Supermarket is also on the doorstep.

ADO international bus terminal is a one-minute walk, while Playa Del Carmen's main shopping street, Quinta Avenida, is around five minutes' walk. The ferry terminal for Cozumel is a ten-minute drive, and Xcaret Eco Theme Park is around a 20-minute drive.


Calle 12 bis Norte esquina Avenida 20 Norte, Playa del Carmen, 77710, Mexico

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Car park
  • Free WiFi in lobby
  • Hotel safe
  • Non-smoking rooms
  • Outdoor swimming pool
  • Restaurant
  • Towels at the pool / beach
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with shower
  • Desk
  • Fan
  • Free WiFi in rooms
  • Internet
  • Room safe
  • Satellite TV
  • Television
  • WiFi in rooms


  • Accessible parking

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

Top location

This hotel's location is frequently described as one of the best in Playa del Carmen. The property's proximity to Fifth Avenue shopping and exquisite Maya Riviera beaches make for a fun-filled stay. Guests also find this hotel convenient for layovers, with transport to and from Cancun Airport leaving from the nearby ADO bus terminal.

Clean and comfortable

Most travellers check in to spotless and updated rooms with powerful air conditioning. Both rooms and en-suite bathrooms are said to be spacious, and though decor is described as fairly basic, guests find everything they need for a pleasant stay.

Smiling staff

The friendly front-of-house team at this hotel is popular with guests, who appreciate their prompt response to requests. Reviews suggest that most of the reception staff and management are more than happy to converse in English and share their local knowledge.

Negative Reviews

Boring breakfast

Though many guests find this hotel's complimentary breakfast offering sustenance enough for a day of sightseeing or beach combing, some travellers complain that there is not enough variety among the dishes on offer and that some of those served are bland.

What a din!

Not all areas of this hotel are well soundproofed. Some guests find their rest disturbed by buses arriving and leaving from the central bus terminal, while others find early morning noise from a local school annoying. In addition, rooms close to the security desk and the hotel's laundry are not the best for light sleepers.

Weak water pressure

Travellers frequently make mention of the lack of hot water in some guest-room showers. Described as being little more than a trickle in some cases, the unpredictable supply vexes some; however, other guests experience a constant flow for the duration of their stay.

Rating Overview

Rating trivago Rating Index based on 92 reviews across the web
8.1 /10
  • Expedia
    8.8 /10
    8.6 /10
    8.0 /10
  • other websites
    7.6 /10
8.1 out of 10 based on 92 reviews