Sheraton Grand Mirage Resort Port Douglas

Port Douglas Road, Port Douglas 4877, Queensland, AustraliaPort Douglas4877Australia
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About Sheraton Grand Mirage Resort Port Douglas

Sheraton Grand Mirage Resort Port Douglas is the perfect location to offer luxurious beachfront accommodation.

All rooms benefit from air conditioning and a flatscreen television. Selected rooms have swim-out pools and private balconies. Villas also feature a kitchen and laundry facilities. Accessible rooms are available on request.

Wi-Fi is free throughout the resort and for sports enthusiasts there is an 18-hole golf course, 24-hour fitness, a lap pool, and tennis courts. Weddings and events can be held here, and meeting facilities can also be booked. Guests can enjoy a leisurely swim in the pool and there are children’s pools available. The tour desk can help with booking local activities.

Twenty-four-hour room service is offered, and guests can enjoy a varied menu in Feast Restaurant or a drink at the Lagoons Pool Bar.

Sheraton Grand Mirage Resort Port Douglas is around one hour’s drive from Cairns and just a five-minute drive to the centre of Port Douglas.

Contact

Port Douglas Road, Port Douglas 4877, Queensland, Australia, Port Douglas, 4877, Australia
Telephone: +61(7)4099 5888 | Fax: +61(7)4099 4424 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • 24-hour room service
  • Airport shuttle
  • Business centre
  • Car park
  • Concierge
  • Conference rooms
  • Deck chairs / Sun loungers
  • Direct beach access
  • Express check-in / out
  • Free WiFi in lobby
  • Gym
  • Hotel bar
  • Hotel safe
  • Lift
  • Non-smoking rooms
  • Organised activities
  • Outdoor swimming pool
  • Parasols
  • PC with internet
  • Pool bar
  • Porter service
  • Restaurant
  • Room service
  • Supermarket
  • Terrace
  • Towels at the pool / beach
  • Wellness centre / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Desk
  • Electric kettle
  • Fan
  • Flatscreen TV
  • Free WiFi in rooms
  • Fridge
  • Hairdryer
  • Internet
  • Ironing board
  • Kitchen / Kitchenette
  • Microwave
  • Room safe
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Beauty salon
  • Hot stone massage
  • Massage
  • Sauna

Accessibility

  • Accessible parking
  • Accessible paths / corridors
  • Wheelchair accessible

For children

  • Child / Baby cot
  • Childcare / Babysitting
  • Kids' club

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 11:00

Positive Reviews

Top class leisure facilities

With the beach right on your doorstep it would be a shame to leave here without visiting it. If you are more of a pool person then this complex has a variety to choose from. Golfing fans will not be disappointed with the facilities on offer here either. If you do want to venture off-site there are shuttle services running regularly which will take you into Port Douglas.

Huge renovations

There have been unconfirmed reports that the property has just come out of a huge renovation programme and the grounds are looking immaculate. The guestrooms have also benefitted from this investment and are now decorated to a very high standard and feel much more luxurious.

Food and beverages

The buffet breakfast serves a wide range of hot and cold choices and there is more than enough variety to keep everybody happy. On an evening the seafood buffet has been highly commended with the quality of the food there being outstanding.

Negative Reviews

Service in-room needs improving

There have been reports of housekeeping not showing up at all to clean the rooms or replace basic amenities and room service breakfast orders not being collected.

Improve management and staff training

There have been lots of comments about the place feeling a little bit disorganised and needing a more experienced management team to pull it all together. The staff do try to deliver good customer service but they come across as being poorly trained and lacking basic knowledge about the hotel.

More dining options

For the size of the property guests would like to see an additional restaurant added so that they enjoy more meals in-house rather than having to venture into Port Douglas.

Rating Overview

Rating trivago Rating Index based on 1392 reviews across the web
7.8 /10
  • ebookers.com
    10 /10
  • other websites
    7.5 /10
7.8 out of 10 based on 1392 reviews