Hyatt Ziva Cancun

Punta Cancun s/n Zona HoteleraPuerto Juarez/Mexico

About Hyatt Ziva Cancun

An upscale all-inclusive resort set on a white sand beach, the Hyatt Ziva Cancun features a fitness centre, a full service spa, and three infinity pools. Area attractions include Wet’n Wild Cancun and Planetario De Cancun.

Suites feature furnished balconies, high-tech entertainment, spa-like bathrooms, and complimentary refreshment centres. Guests can also choose to stay in a swim-up suite or in the adults-only Turquoize tower.

Facilities available to guests include concierge services, a business centre, tennis courts, meeting space, a children’s club, and a rooftop terrace. An area shuttle service is available for a fee.

Guests can enjoy dining and drinks at the resorts 17 restaurants, bars, and lounges. Options include adults-only and family-friendly dining spots. In-suite dining is available around the clock.

The Hyatt Ziva Cancun is a ten-minute walk from entertainment spots such as Hooters and Coco Bongo, a 15-minute drive from La Isla Shopping Mall, and 15 miles from Cancun International Airport.


Punta Cancun s/n Zona Hotelera, Puerto Juarez, /, Mexico
Telephone: +52(998)8487000 |

Top amenities

  • Free WiFi in lobby
  • WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Airport shuttle
  • Business centre
  • Car park
  • Concierge
  • Conference rooms
  • Doctor on site
  • Free WiFi in lobby
  • Hotel safe
  • Hypoallergenic rooms
  • Laundry service
  • Nightclub
  • Non-smoking rooms
  • Outdoor swimming pool
  • Pool bar
  • Porter service
  • Restaurant
  • Room service
  • Terrace
  • Towels at the pool / beach
  • Washing machine
  • Wellness centre / Spa

Room facilities

  • Air conditioning
  • Bathroom with shower
  • Cosmetic mirror
  • Desk
  • Fan
  • Flatscreen TV
  • Hairdryer
  • Ironing board
  • Room safe
  • Telephone
  • Television

Wellness / Spa

  • Whirlpool / Hot tub

For children

  • Child / Baby cot
  • Childcare / Babysitting
  • Kids' club
  • Organised activities for kids

Arrival / Departure

  • Check-in: 15:00

Positive Reviews

Adults-Only Areas Appreciated

While the resort is entirely family-friendly, the adults only areas are hugely appreciated by reviewers who value serenity above all else. The third-floor adults-only infinity pool has outstanding views and a popular swim up bar serving classic cocktails. At night, this area really comes to life with DJs and dancing.

Delectable Drinks

Travellers who enjoy a tipple are invariably impressed with the drinks offerings here. A range of interesting cocktails are prepared using only the fullest measures of the finest spirits and the freshest fruits and fruit juices. The on-site microbrewery means lovers of craft beers are on cloud nine.

Perfect Pools

The highlight of many stays is the resort's pristine series of swimming pools. Crystal clear and never over-crowded, the spacious pools are designed with every type of swimmer in mind. With exceptional service from hugely-attentive service staff, its little wonder many spend the entirety of their vacation poolside.

Negative Reviews

Unwelcome Incidences of Theft

While the list of guest grievances is a relatively short one, one recurrent and extremely worrying concern is the amount of visitors who have had things stolen from their room. Numerous guests have been shocked to have jewellery, money and clothes taken from their room.

Lacklustre Lunch

According to numerous disappointed reviewers, the standard of the food here is not always up to scratch. While the consensus is that the breakfast is great, guests accustomed to all-inclusive trips are frequently saddened at the lunch and dinner options that are, by comparison, unimaginative and bland.

Occasional Slips in Service

While the vast majority of visitors have nought but praise for personnel, some experiences have been soured by slipups in service standards. Not every employee seems happy in their job, and this apathy manifests itself in slow responses to room requests, unreturned calls and inattentive service in general.

Rating Overview

Rating trivago Rating Index based on 2443 reviews across the web
9.2 /10
    8.0 /10
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    8.2 /10
9.2 out of 10 based on 2443 reviews