Grand Chancellor Townsville

334 Flinders MallTownsville4810Australia
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About Grand Chancellor Townsville

A four-star hotel, the Grand Chancellor Townsville is situated near the Reef HQ Aquarium and the Strand Waterpark. Amenities available to guests include a 24-hour fitness centre and an outdoor pool.

Accommodation options include twin and king rooms and king studio suites. Rooms and suites feature en-suite bathrooms and air-conditioning along with amenities such as cable TV, fridges, safes, and tea and coffee making facilities. Some also feature a balcony.

Facilities at the Grand Chancellor Townsville include a 24-hour front desk, meeting and conference space, wedding services, and dry cleaning/laundry. Additional conveniences include express check-in and paid parking.

The Sugar Shaker Restaurant is open daily for breakfast and evening meals. Plus, guests can enjoy a drink in the bar which also opens daily.

This hotel lies within a ten-minute walk of the Cultural Centre Townsville and is a 15-minute drive from Townsville Airport. Guests are also ideally situated to visit Magnetic Island.


334 Flinders Mall, Townsville, 4810, Australia
Telephone: +61(7)47292000 | Fax: +61(7)47211263 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour room service
  • 24-hour reception
  • Airport shuttle
  • Bell service
  • Business center
  • Computer with internet
  • Concierge
  • Conference rooms
  • Deck chairs / Lounge chairs
  • Elevator
  • Express check-in / out
  • Free WiFi in lobby
  • Gym
  • Hotel bar
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • Outdoor swimming pool
  • Parking garage
  • Pets allowed
  • Restaurant
  • Room service
  • Towels at the pool / beach
  • Washing machine
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Desk
  • Electric kettle
  • Flatscreen TV
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Ironing board
  • Refrigerator
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms


  • Accessible parking
  • Accessible paths / hallways
  • Wheelchair accessible

For children

  • Child / Baby crib
  • Childcare / Babysitting

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 11:00

Positive Reviews

Appealing location

The location of this hotel has proved popular, with guests often particularly appreciative of the shopping and dining choices in the immediate area as well as the ease of access to attractions such as the Strand and Magnetic Island.

Comfortable rooms

The rooms here tend to make a good impression on guests. The accommodation is frequently described as clean and spacious with comfortable beds and a good choice of amenities. A small number of guests have found the rooms a little noisy but very few describe this problem as excessive.

Friendly staff

The staff here typically attract positive feedback from guests. Check-in appears to run smoothly and guests are assigned to their room quickly. Guests have found the staff is friendly and approachable and happy to help with any questions.

Negative Reviews

Parking facilities

Guests have found the parking situation here could be improved. There are very limited spaces available at the hotel so there's a high likelihood that you will have to pay to park on the street or at a public facility.

Cost of breakfast

Although guests have enjoyed the breakfast here, a fair few have mentioned that the cost of the morning meal is higher than anticipated. It seems that guests pay more to eat here than local residents do.

Wi-Fi service could be improved

The Wi-Fi here very rarely impresses guests. For starters, the free Wi-Fi offers a limited amount of daily data but whether free or paid, guests have difficulty connecting to the Internet and often find the connection slow.

Rating Overview

Rating trivago Rating Index based on 1921 reviews across the web
8.1 /10
  • loveholidays
    8.0 /10
  • Expedia
    8.6 /10
    8.7 /10
  • other websites
    7.4 /10
8.1 out of 10 based on 1921 reviews