Grand Hotel and Apartments

8-10 Palmer StreetTownsville4810Australia
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About Grand Hotel and Apartments

Situated near Ross Creek, the four-star Grand Hotel and Apartments places guests near the Reef HQ Aquarium and the Townsville Sailing Club. Facilities include a fitness room and an outdoor pool with a hot tub.

Twin and king rooms feature sleep, work, and entertainment zones along with private balconies and bathrooms. One and two-bedroom apartments add kitchenettes and laundry equipment. All rooms and suites offer Free to Air TV, Movies on Demand, Foxtel, and paid Wi-Fi.

Amenities at the Grand Hotel and Apartments include a 24-hour front desk, meeting and conference space, tours/ticket assistance, and laundry facilities. Free parking is available.

Breakfast is available for a fee in the nearby Jam Corner restaurant. For lunch and dinner, Palmer Street offers dining options such as Grill’d and the Sugatrain Lounge Bar & Cafe.

This hotel is a five-minute drive from the Townsville Civic Theatre and seven minutes from the Strand Pier. Guests can also visit Magnetic Island.


8-10 Palmer Street, Townsville, 4810, Australia
Telephone: +61 744483620 | Fax: +61 744483621 | Official Homepage

Top amenities

  • WiFi in lobby
  • WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Business centre
  • Car park
  • Express check-in / out
  • Gym
  • Hotel safe
  • Laundry service
  • Lift
  • Non-smoking rooms
  • Outdoor swimming pool
  • Restaurant
  • Room service
  • Washing machine
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Balcony / Terrace
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Desk
  • Electric kettle
  • Fan
  • Flatscreen TV
  • Fridge
  • Hairdryer
  • Internet
  • Ironing board
  • Kitchen / Kitchenette
  • Microwave
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms


  • Accessible parking
  • Wheelchair accessible

For children

  • Child / Baby cot
  • Childcare / Babysitting

Arrival / Departure

  • Check-in: 14:00
  • Check-out: 10:00

Positive Reviews

Convenient location

Previous guests have found the location of this Townsville hotel appealing, often commenting that the property offered a good central base from which to explore the city and take trips to Magnetic Island.

Enjoyable dining options

Although this hotel doesn't have its own restaurant, it does partner with several of the restaurants along Palmer Street. Guests have consistently enjoyed the meals and services in the recommended dining spots and have appreciated being able to charge the cost to their hotel room.

Good quality rooms

Despite a few minor disappointments, the rooms here are typically found to be of a good standard. Guests have mostly described the rooms and apartments as clean and comfortable and have particularly enjoyed having their own private balcony.

Negative Reviews

Bathrooms could be improved

Although the rooms here are generally found to be of an acceptable standard, the bathrooms are often found to be in need of improvement. There are no serious concerns but rather minor maintenance issues, an awkward layout, and some instances of already opened toiletries.

Lack of free Wi-Fi

Free Wi-Fi doesn't come as standard here and is typically only offered as part of an upgrade. Perhaps unsurprisingly, given the cost of the rooms here, guests haven't been too happy to have to pay extra for Internet access.

Some noise concerns

Guests have reported that the walls between rooms are fairly thin so hearing the activities of neighbouring guests appears to be likely. Also, a fair number of guests have complained that the air-conditioning units are unbearably loud.

Rating Overview

Rating trivago Rating Index based on 1269 reviews across the web
8.6 /10
  • Expedia
    8.8 /10
    8.8 /10
    8.0 /10
  • other websites
    8.1 /10
8.6 out of 10 based on 1269 reviews