Mercure Townsville

166 Woolcock StreetTownsville4812Australia
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About Mercure Townsville

The Mercure Townsville is located in Woodcock Street in the heart of the city.

Modern hotel rooms include access to Wi-Fi, a flat screen TV, minibar and tea and coffee making facilities. All rooms are air conditioned and have a private balcony.

The Mercure Townsville boasts a fully equipped conference centre catering for up to 300 people. Guests also have exclusive access to the outdoor swimming pool and tennis court. Parking is complimentary.

The Celsius restaurant on-site serves a seasonal menu made from local ingredients, in a relaxed atmosphere.  The adjacent Celsius Bar is s popular place for an evening drink by the pool, with friends or work colleagues.

The Townsville airport is just two kilometres from the hotel. The Strand and water front precinct which is popular with tourists, is ten minutes by car or a 40 minute walk from the hotel.

Contact

166 Woolcock Street, Townsville, 4812, Australia
Telephone: +61(7)47594900 | Fax: +61(7)47251384 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour room service
  • 24-hour reception
  • Business centre
  • Car park
  • Conference rooms
  • Deck chairs / Sun loungers
  • Express check-in / out
  • Free WiFi in lobby
  • Hotel bar
  • Hotel bar on the beach
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • Outdoor swimming pool
  • Parasols
  • PC with internet
  • Porter service
  • Restaurant
  • Room service
  • Terrace
  • Towels at the pool / beach
  • Washing machine
  • Wellness centre / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Desk
  • Electric kettle
  • Fan
  • Flatscreen TV
  • Free WiFi in rooms
  • Fridge
  • Hairdryer
  • Internet
  • Ironing board
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Hydrotherapy
  • Massage

Accessibility

  • Accessible parking
  • Accessible paths / corridors
  • Wheelchair accessible

For children

  • Child / Baby cot
  • Childcare / Babysitting

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 11:00

Positive Reviews

Great Pool

Guests commented that after a long hot day of sightseeing or business it was great to come back to the hotel and take a swim in the outdoor pool, which many said was well maintained and had clear, clean and fresh water.

Friendly Staff

Staff at the hotel rated positively across reviews with many previous guests describing their friendly and helpful attitudes on arrival, as being very much appreciated which set a great tone for their duration of their stay.

Popular Wedding Venue

Many guests stayed here as they were attending a wedding and the hotel was the primary venue for the wedding reception. These guests rated the service and food provided by the function staff as awesome, which would see them visit again for another holiday.

Negative Reviews

Basic Room

Guests who were expecting a little bit more luxury in their rooms were disappointed that it contained only the necessary furniture, which some described as basic and a bit sparse.  Guests commented that the hotel could invest in a little bit more amenity in the rooms to make them more comfortable.

Maintenance Matters

Guests commented that the hotel could invest a little more time into maintenance works to ensure that everything is functioning correctly. Common complaints in reviews included that doors were hard to open, wardrobe doors did not work properly and that the hot water system struggled to cope with demand during peak times, leaving many to have a cold morning shower.

Lack of Sound Proofing

Guest complained in their reviews that they could hear everything that was going on outside their room from inside their room, due to a lack of sound proofing at the hotel. Guests also complained of loud air conditioning units and noise that came from the pool area; due to noisy kids who were largely unsupervised by adults.

Rating Overview

Rating trivago Rating Index based on 1251 reviews across the web
8.1 /10
  • ebookers.com
    7.0 /10
  • other websites
    8.0 /10
8.1 out of 10 based on 1251 reviews