Best Western Hotel Majestic

This historic hotel, a true colonial gem, stands out for its unparalleled central location directly on the Zocalo, offering many guests stunning views of the main square and cathedral. This prime position makes it an ideal choice for sightseers and tourists eager to explore the city's historical heart on foot. While its traditional charm and proximity to major attractions are highly praised, guests should be aware that the vibrant location often comes with significant noise levels, especially from events and street cleaning. For those prioritizing character and accessibility over modern amenities, this hotel provides a unique experience. To ensure a comfortable stay, consider requesting a room away from the Zocalo if you are a light sleeper, and be prepared for the absence of air conditioning, particularly during warmer months.

Facilities & Amenities
The hotel features a charming, albeit manual elevator operated by staff, which adds to its historic character, though some guests note it can be slow. A significant point of feedback is the Wi-Fi, which many guests report as weak, spotty, or unreliable in the rooms, often requiring them to use the lobby for a stable connection. While there is no air conditioning, fans are often available upon request to help mitigate warmth in the rooms. Some accommodations include a coffee machine, which is appreciated by guests. The lobby itself is frequently described as beautiful and spacious, contributing to the hotel's overall traditional ambiance.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed. Many appreciate the spaciousness and traditional decor, but numerous reviews highlight areas needing improvement. Beds are consistently described as hard or uncomfortable, impacting sleep quality. Issues with bathrooms are frequently mentioned, including mold, poor drainage leading to flooding, low water pressure, and inconsistent hot water. Some guests reported old furniture, stained linens, and dirty towels, while a few even encountered cockroaches. Noise is a major concern, with thin walls allowing internal sounds from hallways and the restaurant above, compounded by significant external noise levels from Zocalo events and street cleaning, making restful sleep challenging for many.

Dining & Food Quality
The hotel's rooftop restaurant is a major highlight, consistently praised for its stunning views of the Zocalo and cathedral, providing a memorable dining experience. The bar also receives positive mentions for its cocktails. Feedback on breakfast and overall food quality is varied; some guests found the breakfast excellent with a good menu, while others described the buffet as overpriced, limited in options, bland, or served cold, with poor coffee. Despite mixed reviews on the food itself, the exceptional ambiance and panoramic vistas from the restaurant remain a strong draw for many visitors.

Location & Accessibility
The hotel boasts an exceptional central location directly on the Zocalo, placing guests within easy walkable distance of numerous historical attractions, museums, shopping areas, and diverse dining options. Its proximity to public transportation further enhances accessibility to other parts of the city. While the area is generally perceived as safe due to a visible police presence, guests should be aware that the hotel does not offer on-site parking, and nearby options can be expensive and challenging to access due to pedestrian-only streets. Furthermore, some guests with mobility challenges noted that despite claims, the hotel's wheelchair accessibility is limited, with stairs leading to the manual elevator.

Staff & Service
The staff generally receives high praise for their friendly staff, helpful staff, and attentive service. Many guests specifically commend the bellboys and elevator operators for their politeness and willingness to assist. The restaurant staff are also frequently highlighted for their excellent service. However, feedback regarding the front desk is notably mixed, with some guests reporting experiences of unhelpfulness, aloofness, or a dismissive attitude, particularly concerning room issues or check-in processes. Despite these isolated concerns, the overall dedication of the team to guest satisfaction is a recurring positive theme in reviews.

Additional Information
This establishment is housed within a beautiful historic building, dating back to the 1920s or 1930s, offering a distinct colonial charm. A frequently mentioned point is the absence of air conditioning and, for some, no heating, which can affect comfort depending on the season. Guests should also be aware that the Wi-Fi is often reported as unsecured Wi-Fi and unreliable in rooms. While most experiences are positive, a few guests have reported issues with the cancellation policy, particularly in unforeseen circumstances. Additionally, some guests noted that room key cards occasionally malfunction, requiring multiple attempts for access.