Goldsands Hotel Langkawi

The hotel's signature feature is its stunning rooftop infinity pool, offering breathtaking panoramic views of the city, sea, and Maha Tower, especially at sunset. Guests frequently highlight the spacious rooms and the central location, which provides easy access to key attractions and local markets. The staff consistently receives high praise for their exceptional friendliness and helpfulness, often going above and beyond to accommodate guest requests. This hotel is particularly well-suited for families seeking comfortable and large accommodations, sightseers and explorers who value proximity to local landmarks, and budget-conscious travelers looking for good value. While many appreciate the overall experience, some guests note inconsistencies with hot water supply and general cleanliness in common areas. To enhance your stay, consider bringing your own toiletries as they are not always provided, and be prepared for potential delays with the single operational elevator.

Facilities & Amenities
The hotel's rooftop infinity pool is a significant draw, offering spectacular views of the city and sea, making it a popular spot for relaxation and photography. However, some guests have noted that the pool can occasionally be crowded with children or appear cloudy, and there is a lack of parasols or cushions for the loungers. A recurring point of feedback concerns the elevators, with many guests experiencing inconvenience due to only one being consistently operational, leading to long wait times. While some guests found the Wi-Fi to be reliable, others reported issues with connectivity. Similarly, the televisions in rooms were sometimes problematic, though one review highlighted a quick upgrade to a Smart TV. The mini-fridges in rooms also received mixed comments, with some guests finding them non-functional.

Cleanliness & Room Comfort
Guests consistently highlight the spaciousness of the rooms, often featuring a bathtub and separate shower, providing ample comfort. The beds are frequently praised for being exceptionally comfortable, ensuring a restful sleep. However, feedback on cleanliness is mixed; while some found their rooms to be very clean and well-maintained, others reported issues such as stains on carpets and sofas, a persistent moldy smell in common areas, or even instances of ants and cockroaches. A significant concern for many guests is the inconsistent hot water supply, with numerous complaints about cold showers, low water pressure, or the need to run water for extended periods. Furthermore, noise levels can be disruptive, primarily due to dogs barking continuously from a nearby area, which can be heard even on higher floors, indicating a lack of soundproofing. Guests also noted that the rooms, while large, appear somewhat tired and could benefit from updating.

Dining & Food Quality
Feedback on the hotel's dining options is varied, with particular attention given to breakfast. While some guests found the breakfast buffet to be satisfactory with a good selection, many expressed disappointment with the limited variety and repetitive nature of the offerings, often noting a lack of Western food. Concerns were also raised about the replenishment of food items, with some finding popular dishes, like boiled eggs, running out quickly and not being refilled. The rooftop restaurant is appreciated for its tasty local food and pretty outlook, especially in the evenings, though some guests found its working hours to be inconsistent or limited. Room service experiences were also mixed, with some praising the staff for accommodating late-night requests, while others found the service to be very slow or unavailable during certain hours. The iftar buffet received particularly strong negative feedback regarding its food quality and variety.

Location & Accessibility
The hotel boasts an exceptionally strategic and central location in Kuah town, making it highly convenient for guests to explore Langkawi. It is situated within easy walking distance of major landmarks such as Eagle Square and Maha Tower, and is also very close to the Jetty Point, facilitating island hopping and ferry access. Guests appreciate the immediate proximity to a vibrant night market, which operates on specific days right outside the hotel, offering a wide array of local food and goods. The surrounding area is rich with shops, cafes, and restaurants, including several highly-rated Indian eateries, providing ample dining and shopping opportunities. For those traveling by car, self-parking is readily available and spacious. While the hotel is well-connected to the airport (approximately 30 minutes drive), some guests noted it is a bit further from Pantai Cenang.

Staff & Service
The staff at the hotel consistently receives high praise for their exceptional friendliness and helpfulness, with many guests highlighting their willingness to go above and beyond to assist. Instances of early check-in and late check-out being accommodated without extra charge are frequently mentioned, contributing to a positive initial impression. However, some guests experienced rigid adherence to check-in times, leading to frustration. While the front desk staff are generally commended for their politeness and attentiveness, feedback on housekeeping service is overwhelmingly negative. Many guests reported issues such as rooms not being cleaned, towels not being replaced, or requests for basic amenities like toilet paper going unfulfilled or taking an excessive amount of time. There are also recurring complaints about the staff's problem-solving abilities and honesty, particularly when issues like hot water or room amenities arise, leading to a sense of dissatisfaction and unaddressed concerns.