Holiday Inn Resort Phuket By Ihg

This resort offers a memorable stay, distinguished by its prime location directly across from Patong Beach and its tranquil, oasis-like atmosphere amidst the vibrant town. Guests consistently highlight the exceptional friendliness and attentiveness of the staff, who contribute significantly to a welcoming experience. The hotel is particularly well-suited for families, thanks to its dedicated children's facilities and spacious accommodations, and also appeals to couples seeking a relaxing retreat with convenient access to local attractions. Sightseers and business travelers will find the central location ideal for exploring the area. To make the most of your visit, consider exploring the distinct hotel wings for varied experiences and be sure to arrive early for breakfast to avoid peak crowds.

Facilities & Amenities
The resort boasts an impressive array of facilities, including multiple swimming pools, with dedicated kids pools featuring a waterslide, and a more serene Busakorn wing pool that many guests find particularly appealing. A swim-up bar adds to the relaxation by the pool. Guests appreciate the well-equipped fitness center for maintaining their routines. While free Wi-Fi is available throughout the property, some guests noted that the TVs in rooms could benefit from an upgrade to smart capabilities. The presence of a kids club is a significant draw for families, offering organized activities and entertainment. An elevator system facilitates movement within the buildings, though some guests experienced occasional issues with its functionality.

Cleanliness & Room Comfort
Guests generally find the rooms clean and well-maintained, with many describing them as spacious and appreciating the comfortable beds and quality linens that ensure a restful sleep. Some rooms offer balconies, and amenities like an in-room refrigerator and safe are commonly available. However, feedback on room condition is mixed; while some rooms, particularly in the renovated wings, are praised for their modern appeal, others are noted as aging or dated. A few guests reported issues with persistent bathroom odors, inconsistent shower pressure, or the AC being too cold. Despite the hotel's central location, most guests found the noise levels from the street to be manageable, especially in rooms further from the main road.

Dining & Food Quality
The breakfast buffet receives widespread acclaim for its extensive variety and quality, offering a diverse selection of Asian, Indian, and Western cuisines, including an omelette bar and fresh fruits. Guests consistently praise the delicious options available, though some noted that the main breakfast area could become very crowded during peak hours. The on-site restaurants, such as Charm Thai and Sam's Steakhouse, are highly regarded for their food quality and diverse menus, providing excellent dining experiences. The bar service is also frequently commended, with guests enjoying the well-made cocktails and the attentive service from the bartenders.

Location & Accessibility
The resort's central location is a major highlight, placing guests directly across from Patong Beach, with convenient beach access facilitated by staff assistance for crossing the street. It is within easy walking distance to numerous attractions, including the bustling Bangla Road, various shopping options, local restaurants, and massage centers. This prime position allows guests to explore the vibrant area easily, whether on foot or by readily available public transport and taxis. Despite being in the heart of the entertainment district, the hotel is set back enough to offer a relatively quiet environment, minimizing disturbance from the lively nightlife.

Staff & Service
The staff at the resort consistently receive high praise for their exceptional friendliness, helpfulness, and professionalism. Guests frequently commend their welcoming demeanor and willingness to assist with various requests, from arranging taxi service to providing local recommendations. The check-in and check-out processes are generally described as smooth and efficient. Housekeeping is noted for its meticulous attention to detail, ensuring rooms are spotless and well-maintained. The attentive service extends to all areas, including the concierge desk, pool staff, and bar staff, contributing to a highly positive and memorable guest experience.

Additional Information
Guests should be aware of the distinction between the hotel's different hotel wings, as access to certain premium pools and dining areas, such as those in the Busakorn wing, may be restricted for guests staying in the standard wing. This distinction, including the associated pool access restrictions, is a recurring point of feedback. Some guests noted that the hotel occasionally undertakes maintenance work which can lead to temporary inconveniences like paint smells. For loyal patrons, the loyalty program benefits are appreciated, with the hotel generally honoring perks and upgrades. The hotel also provides umbrellas in rooms, a thoughtful touch for unexpected weather.