Arena Living

The hotel offers a serene escape, with its signature feature being the beautiful courtyard pool surrounded by lush tropical gardens, creating a peaceful oasis despite its central location. Guests consistently highlight the exceptional staff service, the impeccable cleanliness of the property, and the spacious, comfortable rooms that provide a relaxing retreat. This makes it an ideal choice for couples seeking a tranquil getaway, sightseers and explorers wanting convenient access to Sanur's attractions, and budget-conscious travelers looking for great value without compromising on quality. The hotel's quiet ambiance, despite being near a busy road, is particularly appreciated. To enhance your stay, consider booking a pool access room for a unique and convenient experience, and be prepared for potential Wi-Fi inconsistencies by having alternative internet options readily available.

Facilities & Amenities
Guests consistently praise the hotel's beautiful swimming pool, often described as a peaceful oasis with lush plants and tropical gardens, providing a relaxing environment. Many rooms feature a balcony or patio, allowing guests to enjoy the outdoor ambiance. While the air conditioning is generally effective, some guests experienced occasional issues. A significant recurring concern is the Wi-Fi, which many found to be slow, intermittent, or unreliable, making internet access challenging. Rooms are equipped with a mini-fridge and a kettle. A safe is available for valuables, though sometimes located at reception rather than in the room. Hair dryers are available upon request but subject to availability. The hotel also offers a convenient laundry service.

Cleanliness & Room Comfort
The hotel rooms are consistently lauded for their impeccable cleanliness and are described as spacious and well-maintained, with daily cleaning and fresh towels provided. Feedback on bed comfort is mixed; while many guests found the beds very comfortable, a notable number reported them to be exceptionally hard, which impacted their sleep quality. Rooms are equipped with a mini-fridge and a kettle, and most feature a balcony or patio for outdoor enjoyment. The air conditioning is generally effective, contributing to a comfortable stay. Noise levels are mostly reported as quiet and peaceful, despite the hotel's proximity to a main road. However, some guests experienced disturbances from roosters crowing at night or early morning, and occasional music from nearby venues.

Dining & Food Quality
Feedback on dining at the hotel is varied. The breakfast receives mixed reviews; while some guests found it delicious with good variety and proper coffee, many others described it as limited, basic, or ordinary, with some reporting cold food or insufficient options, particularly for vegetarians. It is served at the attached pub, which some found to lack a suitable breakfast atmosphere. In contrast, the hotel's adjacent restaurant and bar are highly praised. Guests consistently highlight the excellent food quality, particularly the steak, and appreciate the lively atmosphere and diverse menu that includes both Western and Asian options. Many guests also enjoyed the convenience of the room service.

Location & Accessibility
The hotel boasts a strategic location that is highly appreciated by guests, offering easy access to various points of interest. It is conveniently situated within a 5-10 minute walk to Sindhu Beach and the Sanur boardwalk, as well as being close to the Icon Mall, numerous restaurants, spas, and the night market. Despite being located on a busy main road, the hotel is set back, ensuring a quiet and peaceful environment within its grounds. Guests also find it easy to arrange Grab or taxi services for further exploration. However, parking can be a challenge, with limited space on-site and concerns about street parking, especially during busy evenings.

Staff & Service
The staff and service at the hotel receive overwhelming praise from guests, consistently described as friendly, helpful, and attentive. Many reviews highlight their willingness to go above and beyond to ensure a pleasant stay, from assisting with requests to organizing airport transfers and day trips. Guests appreciate the daily room cleaning and the provision of fresh towels, contributing to a comfortable environment. While most experiences with check-in and check-out are smooth, there was an isolated report of a difficult check-in experience regarding room availability and refunds. Overall, the staff's warm hospitality and professionalism are frequently cited as a major highlight of the guest experience.

Additional Information
Guests should be aware of a few specific details to enhance their stay. The hotel utilizes manual keys for rooms, which some guests found a minor inconvenience compared to modern key cards. For those with mobility concerns, particularly older patrons, several reviews noted that the pool lacks handrails or easier access points, making entry and exit challenging, and suggesting an additional step or bar would be beneficial. Additionally, some guests found the pillow options to be limited, with only firm choices available, which might affect sleep comfort for those preferring softer support. A notable benefit for guests is the 10% discount offered at the popular attached Arena restaurant and bar, providing a convenient and highly-rated dining option on-site with a lively atmosphere.