Hotel Catedral

This hotel offers a memorable stay, distinguished by its unique glass-floor lobby revealing ancient Aztec ruins beneath, and its unparalleled central location directly behind the Cathedral and steps from the Zócalo. Guests consistently praise the hotel's attentive staff, spotless cleanliness, and comfortable accommodations, making it an ideal choice for sightseers and history enthusiasts eager to explore the city's core. Families and couples will find the convenient access to major attractions and the hotel's amenities particularly appealing. To enhance your experience, take advantage of the complimentary water and snacks available in the lobby, and be mindful that ongoing renovations, while temporary, may occasionally cause some noise.

Facilities & Amenities
The hotel offers a blend of modern and traditional accommodations, with many guests appreciating the recently renovated Pyramid Tower for its contemporary design, spacious rooms, and pleasant views. The glass floor in the lobby, showcasing ancient ruins, provides a unique and interesting feature. Guests consistently value the complimentary bottled water available in lobby fridges and replenished daily in rooms, along with free snacks like guavas, biscuits, and potato chips, and readily available coffee and tea stations. While the rooftop terrace offers stunning views of the Cathedral and city, some guests noted it can be understaffed or not always accessible. Wi-Fi performance received mixed reviews, with some finding it inconsistent, though generally reliable. The availability of a pillow menu and in-room mini-bars with free amenities further enhances comfort.

Cleanliness & Room Comfort
Guests consistently commend the hotel's commitment to cleanliness, describing rooms and bathrooms as spotless and well-maintained by the diligent housekeeping team. The comfortable beds and high-quality linens are frequently highlighted, ensuring a restful night's sleep. Rooms are generally found to be spacious and well-appointed, with some offering pleasant city or Cathedral views. However, feedback on noise levels is mixed; while some rooms are quiet, others experience street noise, particularly from protests, or internal noise due to thin walls, allowing sounds from adjacent rooms and hallways to be heard. Bathrooms, though clean, were occasionally noted as being outdated or having minor issues like a lack of an extractor fan or proper towel hanging space.

Dining & Food Quality
The hotel's breakfast buffet receives overwhelmingly positive reviews, consistently described as excellent, varied, and delicious. Guests appreciate the wide array of options, including local specialties and made-to-order items like omelets and pancakes, often highlighting the exceptional service from the breakfast team and the chef. The hotel's main restaurant also garners praise for its tasty food, reasonable prices, and convenient hours, making it a popular choice for both lunch and dinner. While most feedback on food quality is positive, a few guests found the general restaurant fare to be average. Room service is available with an accessible menu, though some guests experienced longer wait times.

Location & Accessibility
The hotel's central location is a major draw, placing guests within easy walking distance of iconic landmarks such as the Zócalo, the Metropolitan Cathedral, and Templo Mayor, as well as numerous museums, shops, and restaurants. Its proximity to metro stations provides convenient access to other parts of the city and the airport. While the area is generally considered safe with visible police presence, some guests noted challenges due to street protests or heavy traffic, which can occasionally impede access or make navigation difficult. Parking is available, though it can be limited and sometimes requires guests to use an off-site facility due to high demand or street closures.

Staff & Service
The hotel staff consistently receives high praise for their exceptional friendliness, attentiveness, and professionalism. Guests frequently highlight the helpfulness of the bellboys, the outstanding service from the breakfast team, and the efficiency of the housekeeping staff. Most interactions are described as welcoming and accommodating, with staff often going above and beyond to assist guests with requests and inquiries. However, feedback regarding the front desk is mixed; while some guests experienced quick and helpful service, others reported issues with communication, perceived unfriendliness, or difficulties with reservations and check-in processes, suggesting some inconsistencies in this area.

Additional Information
Guests should be aware that the hotel has undergone significant remodeling and construction, particularly with the addition of the new Pyramid Tower. While this has introduced modern and comfortable spaces, some guests experienced temporary noise and dust during their stay. The hotel offers thoughtful amenities such as umbrellas at the front desk and bicycles for guests to explore the city. A unique and charming feature is Morris, the friendly resident cat, who often greets guests in the lobby. Recurring street protests and closures in the vicinity, while outside the hotel's control, can occasionally impact accessibility, though the hotel generally strives to mitigate these inconveniences for guests.