citizenM Seattle Pioneer Square

This hotel offers a distinctive, high-tech design and compact, efficient rooms, making it a memorable urban stay. Its signature feature is the innovative use of technology to control room functions, appealing greatly to tech-savvy guests and those who appreciate modern aesthetics. The hotel is ideally suited for solo travelers and couples seeking a clean, comfortable, and centrally located base for exploring the city. Business travelers and sightseers will also find it convenient due to its prime waterfront location and proximity to major attractions. To maximize your experience, be prepared for the smaller room footprint and embrace the integrated digital controls, which are central to the hotel's unique concept.

Facilities & Amenities
The hotel's facilities are characterized by their modern and efficient design, with most room functions, including lights, blinds, temperature, and television, controlled via an iPad or a dedicated app. While many guests find this high-tech approach cool and convenient, some note it can be clunky or unintuitive at times. The spacious and vibrant lobby areas are a significant highlight, offering comfortable spaces for working, socializing, or simply relaxing, often featuring curated music playlists. Guests frequently praise the effective soundproofing in the rooms, ensuring a quiet and restful stay. However, a common point of feedback is the absence of in-room amenities such as a mini-fridge or coffee maker, requiring guests to seek these services downstairs. The hotel also does not feature a fitness center, which some travelers miss.

Cleanliness & Room Comfort
Guests consistently commend the hotel's exceptional cleanliness, describing rooms as spotless and well-maintained. However, the room size is the most frequently discussed aspect, often described as tiny, compact, or akin to a train compartment, being just wide enough for the bed. This design means one person often needs to climb over the other to access their side, which can be inconvenient, especially for those with multiple bags. Despite the small footprint, the beds are widely praised for their comfort, contributing to a restful night's sleep for most. The blackout shades are highly effective, ensuring a dark room conducive to sleep. The bathroom setup, featuring translucent walls and doors that may not fully seal, raises privacy concerns for some guests. While generally quiet, a few guests reported minor issues with occasional noise levels from pipes or neighboring rooms.

Dining & Food Quality
The hotel's dining options receive largely positive feedback, particularly the breakfast buffet. Guests consistently praise its quality, variety, and value, highlighting options such as eggs, bacon, pastries, and fresh fruit. Many appreciate the excellent coffee and espresso drinks available. The hotel also features a bar and offers a selection of bar snacks and light meals, which guests find convenient for quick bites. While the food is generally well-received, some guests note that the bar menu could offer more variety or that certain items did not meet expectations. The option to refill water bottles at the lobby is a thoughtful touch, and the hotel operates on a cashless policy for all transactions.

Location & Accessibility
The hotel boasts an excellent and central location, placing guests within easy walking distance of numerous popular attractions. Its proximity to the waterfront, Pike Place Market, and major sports venues like Lumen Field is a significant draw. Guests also appreciate the convenient access to public transportation, including the light rail station and ferry terminal, making it easy to navigate the city and reach the airport. However, parking is a notable challenge, as the hotel does not offer on-site or valet parking, requiring guests to find off-site lots, which can be expensive and a few blocks away. While the immediate area is generally considered safe, some guests note the presence of unhoused individuals in the broader neighborhood, though the hotel's security measures, such as locked doors after hours, contribute to a sense of safety inside.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness and helpfulness, with many guests highlighting their welcoming demeanor and willingness to assist with various requests. The check-in and check-out processes are described as quick, easy, and efficient, often utilizing self-service kiosks with staff readily available to provide assistance. While most interactions are positive, feedback on housekeeping is mixed; some guests appreciate the attentive service, while others note that full room cleaning is typically offered only every few days unless specifically requested, and some requests for cleaning or amenities were not fulfilled. The staff's overall commitment to providing a positive guest experience is a recurring theme, contributing significantly to guest satisfaction.

Additional Information
This hotel stands out for its highly technological approach, with most in-room features controlled by an iPad, offering a unique and modern experience. Guests should be aware that a distinct room scent is diffused through the HVAC system on guest floors, which some find pleasant but others with sensitivities may find invasive. The hotel operates on a cashless system, requiring card payments for all services. Its design philosophy prioritizes efficiency and smart use of space, making it an excellent value for its modern amenities and prime location. The hotel's unique and quirky decor, including specific art and books, contributes to its memorable and distinctive atmosphere, appealing to those seeking a departure from traditional hotel experiences.