City Centro by Marriott Ciudad De México

The hotel's rooftop bar with a pool and its unique setting within a historic bank building, complete with an original, manual elevator, make it a memorable destination. Guests are consistently impressed by the hotel's stylish interior design and its central location, which provides easy access to many city attractions. The friendly and attentive staff also contribute significantly to a positive experience. This hotel is particularly well-suited for sightseers and couples looking for a charming and convenient base to explore the city's historic center. Business travelers may also find it appealing due to its central location. For a more comfortable stay, consider requesting a room with a window if natural light is a priority, and be aware of the unique open-concept bathroom design before booking.

Facilities & Amenities
The hotel offers a distinctive array of facilities that enhance the guest experience. Its signature rooftop terrace features a pool and a bar, providing a relaxing space with pleasant views, though the pool is often described as small and sometimes cold. Guests appreciate the unique charm of the historic elevator, which adds to the building's character. A coffee shop located on-site or nearby is a convenient amenity for many. While some guests found the Wi-Fi to be slow or unreliable, it is generally available. The hotel also includes a gym, though it is noted by some as being quite tiny. The overall design and ambiance of the common areas, including the lobby and courtyard, are frequently praised for their aesthetic appeal and comfortable lounge areas.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed, with several recurring themes. Most guests find the rooms to be clean and well-maintained, with some describing them as spacious and others as small. The beds receive varied reviews, with many finding them comfortable, while some describe them as notably firm. A significant point of contention is the bathroom design, which features walls that do not extend to the ceiling, leading to a lack of privacy and issues with sound and smell carrying into the main room. Many rooms also lack windows to the outside, contributing to a dark or claustrophobic feel for some. Additionally, issues with air conditioning not cooling effectively, being noisy, or emitting a bright blue light are reported. Some guests also experienced difficulties with the room door locks, finding them complicated or insecure.

Dining & Food Quality
The hotel's dining options, particularly at the rooftop restaurant and bar, receive varied feedback. Many guests praise the cocktails and the overall ambiance of the bar, noting it as a great spot for drinks and relaxation. However, some found the alcoholic beverages to be weak or overpriced. Breakfast is available and described as good by some, though others found the options limited or not up to par, noting it is not a buffet. The general food quality at the restaurant is a point of mixed reviews; while some guests found dishes like guacamole and pizza to be delicious, others reported poor quality, with specific complaints about bad-tasting tacos or cold pizza. Room service is available, with some guests appreciating its speed, though it is noted to end early.

Location & Accessibility
The hotel's central location in the historic center is consistently highlighted as a major advantage. Guests appreciate being within walking distance of numerous popular attractions, including the Zocalo, Palacio de Bellas Artes, and various shopping and dining establishments. This prime position makes it an ideal base for exploring the city on foot. Proximity to public transportation, such as metro stations, further enhances accessibility to other parts of the city. While the area is generally considered safe during the day, some guests expressed concerns about its safety or "sketchy" feel at night. Parking is available, described as private and secure, though it is located off-site and can be expensive.

Staff & Service
The staff and service at the hotel consistently receive high praise from guests. Many reviews highlight the friendly, helpful, and attentive nature of the team, from the front desk to the rooftop bar. Guests appreciate the professionalism and willingness of staff to assist with requests, directions, and even booking reservations. The check-in process is generally described as smooth and efficient, though some experienced delays. Housekeeping is noted for maintaining clean rooms, although there were occasional inconsistencies with towel replacement or missed cleanings. The presence of bilingual staff is also a significant advantage for international visitors. Overall, the dedication of the staff to providing excellent service is a recurring positive theme.

Additional Information
Several unique aspects and policies of the hotel are worth noting for prospective guests. The hotel offers a day pass option, allowing visitors to utilize the facilities, including the rooftop pool and a meal, though some users noted a lack of access to showers or changing rooms. Some guests reported issues with room door locks being difficult to operate or malfunctioning, leading to security concerns in one instance where a detector cover fell from the ceiling. While a coffee maker is provided in rooms, coffee pods are often not replenished, requiring guests to request them. Some guests also noted the absence of a mini-fridge in the rooms. The hotel's security is generally praised, with 24/7 presence making guests feel safe.