City Express by Marriott Ciudad De Mexico Alameda

This hotel offers a highly central location, making it an ideal base for exploring the city's main attractions, particularly for sightseers and first-time visitors to Mexico City. Its proximity to key landmarks and public transport is a significant draw. Guests frequently highlight the hotel's general cleanliness and the overall value for money it provides. While many appreciate the comfortable accommodations, some note inconsistencies in room condition. The hotel is also well-suited for couples seeking a convenient and engaging urban experience. To enhance your stay, consider requesting a room on a higher floor or away from the street to minimize potential noise, and be prepared for the bustling urban environment surrounding the property.

Facilities & Amenities
The hotel features a rooftop patio that offers pleasant views, though its availability for guest use can vary. For those looking to stay active, a small gym is available, and some guests have enjoyed the jacuzzi. A convenient 24-hour coffee machine is a popular amenity, providing continuous access to beverages. Most rooms are equipped with a smart TV, though some guests reported issues with internet connectivity for streaming services. While a coffee maker is typically found in rooms, a mini-fridge is generally not provided. Some guests noted challenges with accessibility, specifically a lack of ramps and steps in lobby bathrooms, which can be difficult for those with mobility issues. Additionally, there is no ice machine on site, and some experienced noise from the elevator.

Cleanliness & Room Comfort
Most guests find the rooms to be clean and well-maintained, contributing to a comfortable stay. However, some reviews indicate inconsistencies, with reports of dirty sheets or a general lack of thoroughness in housekeeping. Room sizes vary, with some guests finding them spacious while many others describe them as quite small, especially the bathrooms. A recurring concern is the shower design, which often features transparent glass, leading to a lack of privacy, and frequent issues with drainage, causing water to pool. The hot water can take a long time to arrive, leading to water waste, and some found it never reached a sufficiently hot temperature. Air conditioning functionality is mixed, with several guests reporting it was not working, resulting in hot rooms. Other comfort issues include unpleasant smells (dampness or sewage) in some rooms, uncomfortable beds with visible springs, and worn-out linens and towels. Room lighting is often described as dim, and street noise or noise from adjacent rooms can be noticeable.

Dining & Food Quality
Breakfast is included with the stay and is generally appreciated for its convenience. Most guests find the breakfast to be acceptable, often featuring Mexican dishes like chilaquiles, which some praise for their flavor. However, many guests reported that the breakfast variety is limited and can become repetitive, with items like eggs and beans being standard. A common complaint is the slow replenishment of food items, leading to long waits and empty serving dishes, especially during peak times. The coffee is frequently described as weak. While the food quality is generally considered average, some guests noted issues with the cleanliness of the dining area, including dirty tables. The hotel also has a policy against consuming outside food in the common dining areas.

Location & Accessibility
The hotel boasts an excellent central location, placing guests within easy walking distance of numerous popular attractions such as Alameda Park, Bellas Artes Palace, the Metropolitan Theater, the Zocalo, and various markets. Its proximity to public transportation, including metro and metrobus stations, is highly convenient for exploring the city. Parking is available, though it comes with an additional cost and can be narrow. While the immediate area is generally considered safe during the day, some guests expressed concerns about the presence of homeless individuals and unpleasant smells at night, advising caution when walking after dark. Despite these minor drawbacks, the location remains a significant advantage for tourists and those attending events in the city center.

Staff & Service
The staff generally receives positive feedback for their friendliness, attentiveness, and willingness to assist guests. Many appreciate the quick check-in process and the helpfulness of the front desk and security personnel. Guests frequently commend the staff for their problem-solving attitude, particularly when addressing room issues or accommodating requests like luggage storage. However, some guests reported mixed experiences, describing certain staff members as less attentive or having limited English proficiency, which can occasionally lead to communication challenges. Housekeeping service also received varied feedback, with some guests noting inconsistencies in towel replenishment or room cleaning.

Additional Information
Guests should be aware that while the hotel is part of a well-known brand, the condition of individual rooms can vary significantly, with some appearing more modern and others showing signs of wear. The hotel maintains a policy that prohibits guests from consuming food purchased outside the premises within the common dining areas. Furthermore, a common practice in the region, also observed here, is the disposal of toilet paper in a waste bin rather than flushing it, due to the local plumbing infrastructure. The hotel also offers meeting rooms and salons, which some guests found to be in need of maintenance.