City Express Plus by Marriott Cancún Aeropuerto Riviera

This hotel is a convenient choice for transit travelers and shoppers due to its close proximity to Cancun Airport and the large outlet mall directly across the street. Its signature feature is the complimentary airport shuttle service, which, despite some reported inconsistencies, is highly valued by guests for its convenience. While many guests appreciate the comfortable beds and the hotel's generally clean appearance, some have noted areas needing improvement, particularly regarding room maintenance and the consistency of service. For those with early flights or looking for a quick stopover, the hotel offers a practical solution. To ensure a smooth experience, it is advisable to confirm shuttle arrangements well in advance and be aware of the specific offerings of the included breakfast.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience. The pool area is frequently praised for being pleasant, clean, and having a good temperature, providing a relaxing space. A well-equipped gym is available for guests to maintain their fitness routines. While Wi-Fi is generally strong, some guests reported connectivity issues. The presence of ice machines and vending machines adds to the convenience. However, some guests noted that the gym sometimes lacks water or towels, and there are ongoing construction activities around the property that can affect views or access. Some rooms are equipped with a mini-kitchen, though not all rooms include a mini-fridge or coffee maker, which can be an inconvenience for longer stays.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is mixed. Many guests found the beds comfortable and the rooms generally spacious. However, a recurring concern is a strong humidity smell, sometimes associated with mold or mildew, which can be pervasive. Some guests reported issues with dirty sheets, noting hair or stains, and a lack of fresh linen. Bathrooms also received mixed reviews, with some mentioning mold, lime stains, hair, clogged sinks, and shower leaks. Other reported issues include cracks on walls, occasional sightings of bugs, and AC issues such as units not cooling effectively or being locked at a specific temperature. Noise levels from thin walls and hallways were also a concern for some, impacting restful sleep.

Dining & Food Quality
The hotel's dining options, particularly breakfast, receive varied feedback. The breakfast is typically described as basic continental, offering items like bread, fruit, and cold cuts. Many guests express frustration that hot items, such as eggs or hotcakes, incur an additional charge, which is often not clearly communicated during booking. Quality and variety are frequently criticized, with some finding items running out quickly or being of poor standard. The on-site restaurant and room service are available, but reviews are mixed regarding food quality, portion sizes, and value for money. Some guests noted early closing times for the restaurant, making late-night dining difficult, and occasional issues with cleanliness or service.

Location & Accessibility
The hotel's primary advantage is its very close proximity to Cancun Airport, making it ideal for layovers or early flights. A significant draw is the large shopping center/outlet mall located directly across the street, offering dining and shopping options. However, the free airport shuttle service, while a key feature, is a major point of contention. Many guests report it to be unreliable and difficult to book, citing non-working phone numbers, unresponsive WhatsApp contacts, long wait times, and limited schedules, often forcing them to pay for expensive taxi services. Beyond the airport and mall, the hotel is far from beaches and other tourist attractions, with no pharmacies or stores nearby, limiting dining and convenience options.

Staff & Service
The feedback on staff and service is notably inconsistent. While some guests commend the friendly staff, helpful bellhops, and a generally quick check-in process, many others report significant issues. Frequent complaints include rude staff at reception and in the restaurant, a perceived lack of English proficiency for an airport hotel, and staff being unresponsive to requests for basic amenities like towels or water. There were also concerns regarding the security of guest belongings, with some guests reporting items missing and expressing dissatisfaction with the hotel's response. Poor communication about shuttle services, breakfast policies, and billing issues further contributed to negative experiences for a number of visitors.

Additional Information
Guests should be aware of ongoing construction around the property, which may affect views or amenities. A common point of dissatisfaction is the hotel's policy regarding water availability, with many guests noting a lack of complimentary water bottles in rooms or high prices for purchased water. There have been reports of billing issues, including double charges or difficulties in obtaining proper invoices. Some guests found that hotel policies, such as "do not disturb" signs, were not always respected. While some rooms feature mini-kitchens, the consistency of in-room amenities like mini-fridges or coffee makers varies, which can impact guest convenience.