Crowne Plaza Fiji Nadi Bay Resort & Spa By Ihg

This resort offers a truly memorable experience, largely due to its extensive and beautifully designed pools and a prime beachfront location that provides stunning sea views. Its most distinguishing feature, however, is the exceptionally friendly and welcoming staff who consistently go above and beyond to ensure guest satisfaction. The hotel's beautiful grounds and spacious rooms further enhance the stay, contributing to a luxurious yet relaxing atmosphere. This destination is particularly well-suited for families seeking fun and engaging activities, and couples looking for a tranquil and romantic escape. While there is ongoing construction, many guests find the overall experience to be highly positive. To make the most of your visit, be sure to explore the various activities offered through the hotel's desk and indulge in the highly praised buffet breakfast.

Facilities & Amenities
The resort boasts an impressive array of facilities, with the pools being a standout feature, frequently described as amazing, extensive, and great fun for both children and adults. Many ground-floor rooms offer direct pool access, enhancing the convenience and luxury. Guests appreciate the comfortable day beds and the overall design of the pool areas, which are well-maintained and offer scenic views. While some noted that certain pool sections or the pool bar were still under construction or had temporary operational issues, the general sentiment is highly positive regarding their potential and current enjoyment. The lobby and other common areas are also praised for their spaciousness and beautiful design, creating a welcoming first impression. An activities desk is available, providing a range of options for guest engagement and excursions.

Cleanliness & Room Comfort
Guests generally find the rooms to be very clean and well-maintained, with many appreciating the daily bedding changes. The beds are largely described as comfortable, ensuring a restful night's sleep, though a few guests found them uncomfortable or too small for larger families. Rooms often feature air conditioning and offer pleasant pool views or sea views. While the bathrooms are typically clean and spacious, some guests reported issues such as a lack of a fan leading to dampness, or occasional cleanliness oversights. In-room amenities like hairdryers and irons were sometimes missing or required multiple requests. Most guests found the sound insulation effective, particularly against airport noise, but the ongoing construction often led to significant noise during the day, impacting the overall tranquility for some.

Dining & Food Quality
The breakfast buffet receives overwhelming praise for its variety, quality, and extensive options, including choices for vegans and vegetarians, and unlimited barista coffee. Many guests consider it among the best they have experienced. However, feedback on other dining options, particularly dinner, is mixed. Some guests found the general food quality to be excellent and good value, while others expressed disappointment with limited menus, particularly a lack of vegetarian choices, and found some dishes to be unappetizing or overpriced. The restaurant staff are frequently commended for their excellent service. The bar areas, including the poolside bar, are noted for offering good drinks and a pleasant atmosphere, though some experienced slow service or disorganization at the pool bar.

Location & Accessibility
The resort's central location is a significant advantage, offering convenient beachfront access and stunning views of the sea. It is strategically positioned close to both the airport and Nadi town, making it easily accessible for arrivals and departures, as well as for exploring local attractions. Guests appreciate the short taxi or bus ride to the city center, which also provides access to supermarkets and other dining options. While the beach itself is noted as being more suitable for boating than swimming, the proximity to the water is still highly valued. A recurring point of feedback, however, is the poor condition of the road leading to the hotel, with guests frequently mentioning potholes as a notable inconvenience during their travel to and from the resort.

Staff & Service
The staff are consistently highlighted as the resort's greatest asset, receiving widespread praise for their friendliness, warmth, and exceptional hospitality. Guests frequently commend their helpfulness, attentiveness, and genuine desire to ensure a positive stay, often going above and beyond expectations with cultural touches like singing. The check-in process is generally smooth, with staff often accommodating early arrivals. However, some guests experienced inconsistencies in service efficiency, noting slow responses to requests, forgotten orders, or understaffing during busy periods. While housekeeping is generally good, a few guests reported missed services or issues with in-room amenities. There were also isolated but serious concerns regarding the conduct of a security staff member and the hotel's response to such incidents, as well as feedback suggesting a need for further training among some lower-level staff to maintain consistent service standards.

Additional Information
Guests should be aware that the resort is still undergoing significant construction, which, while not always disruptive, can lead to noise during the day and may affect the availability or location of certain amenities, such as the pool bar or kids clubs operating from temporary facilities. Despite this, many guests report a positive experience, attributing it to the staff's efforts to mitigate any inconvenience. The resort offers unique cultural experiences, including welcome drumming upon arrival and staff singing traditional songs for guests. While the refund process for deposits or incidental charges has been noted by some as cumbersome, requiring additional forms and follow-ups, the hotel does offer various wellness activities like pool aerobics and yoga.