Hotel Dos Naciones

The hotel's most notable feature is its exceptionally central location, making it an ideal base for exploring the city. Situated just a few blocks from Bellas Artes and within walking distance of the Zócalo and other major attractions, it caters primarily to budget travelers and sightseers who prioritize accessibility over luxury. While its affordability and prime spot are consistently highlighted, guests frequently report significant challenges related to cleanliness, pervasive pest issues, and considerable noise levels. The overall experience is often described as basic, suitable mainly for those needing a place to sleep after a day of exploration. To enhance your stay, it is advisable to manage expectations regarding room amenities and be prepared for potential disturbances, perhaps by bringing earplugs.

Facilities & Amenities
Guests find the hotel's facilities to be quite basic, reflecting its budget-friendly nature. While Wi-Fi is available, its functionality is largely limited to the lobby area, with many guests reporting poor or no signal within their rooms, making it difficult to stay connected privately. Rooms generally lack modern conveniences such as air conditioning or fans, leading to uncomfortable temperatures, especially during warmer periods. The in-room entertainment consists of outdated televisions that often have poor picture quality or lack functional remotes. Despite these limitations, the hotel does provide an elevator for convenience and a small closet in some rooms, though the absence of a safe deposit box is noted by some.

Cleanliness & Room Comfort
A recurring and significant concern among guests is the hotel's cleanliness and overall room comfort. Many reviews highlight pervasive issues with bed bugs, fleas, and cockroaches, leading to guests reporting bites and skin irritations, indicating a serious pest problem. The carpets throughout the hotel and in rooms are frequently described as visibly dirty, stained, and sticky, contributing to an unpleasant atmosphere. Guests also report finding dirty sheets and linens, with some noting that bedding was not changed daily. Rooms often have a strong unpleasant odor, such as humidity or urine. Furthermore, the beds are often described as uncomfortable, with old or dirty mattresses, and the bathrooms are typically small, lacking proper shower divisions, which results in the entire area becoming wet. Noise from adjacent rooms and outside further detracts from a restful stay.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset, making it highly convenient for exploring the city. It is situated within easy walking distance of major landmarks such as Bellas Artes, the Zócalo, and the Garibaldi area, as well as various museums and shopping districts. Proximity to public transportation, including the metro and metrobus lines, further enhances accessibility to other parts of the city. Guests appreciate the presence of police in the surrounding area, which contributes to a sense of security during the day. While some express minor concerns about the immediate vicinity at night, the overall consensus is that the location is excellent for sightseeing. The hotel also offers free parking, which is a significant advantage for guests traveling with vehicles.

Staff & Service
Feedback regarding the staff and service is notably mixed, though many guests report negative experiences. While some guests found the staff to be helpful and friendly, particularly certain individuals at reception, a significant number describe interactions with receptionists as rude, unhelpful, or even despotic, leading to frustration during check-in and check-out processes. Guests have reported being made to wait, experiencing issues with reservations, and facing unaccommodating attitudes. The hotel offers a luggage storage service, which is appreciated by many. However, there are also reports of staff entering rooms without permission or losing guest items, and some guests felt accused of theft during the check-out process when staff insisted on inspecting rooms before departure. This inconsistency in service significantly impacts the overall guest experience.

Additional Information
Guests should be aware of certain operational aspects that deviate from typical hotel standards. A key policy requires guests to leave their room keys at the reception desk whenever they exit the hotel, and rooms often lack an internal security lock, which some guests found concerning for their personal safety and belongings. Furthermore, standard toiletries such as shampoo are not provided in the rooms and must be requested from reception, often incurring an additional charge, which can be an unexpected cost for travelers. Some guests also noted issues with the check-out process, including being pressured to leave rooms early or facing delays while staff conducted room inspections, which contributed to a less smooth departure experience. These details, while seemingly minor, are important for guests to know in advance to manage their expectations and ensure a smoother stay.