Grande Escape Resort

This accommodation offers a peaceful retreat nestled in a bushland setting, providing a quiet escape while remaining conveniently close to the main town. Its heritage-style design and natural surroundings create a memorable atmosphere, making it an ideal choice for couples seeking a tranquil getaway, families looking for a comfortable base to explore, and sightseers keen to discover the region's attractions. Guests frequently highlight the exceptional friendliness of the staff and the overall cleanliness of the property. To enhance your stay, consider confirming restaurant operating hours in advance, as they can vary, and be aware that while the location is quiet, some rooms may experience noise from neighboring units or internal appliances.

Facilities & Amenities
Guests generally appreciate the range of facilities available, which contribute to a comfortable stay. The swimming pool is a popular feature, often described as clean and a great place to relax, though some note it is unheated. For recreation, a mini golf course and a giant chess set are available, providing entertainment for both adults and children. The convenience of a guest laundry is frequently mentioned, offering practical support for longer stays. While free Wi-Fi is provided, many guests report inconsistent or poor connectivity, impacting their ability to stay online. A coffee station or cafe on-site is a welcome addition, offering easy access to beverages.

Cleanliness & Room Comfort
The cleanliness of the rooms is consistently praised by guests, with many describing them as tidy and well-maintained upon arrival. However, feedback on bed comfort is mixed; while some guests found the beds to be "super comfortable" and conducive to a good night's sleep, others reported them as "rock hard," "uncomfortable," or having "lumps and dips," leading to back pain. Rooms are generally considered spacious, and some feature large bathrooms, though the condition of showers varies, with some noting mould or a need for renovation. Noise levels can be an issue, with complaints about loud fridges, thin walls allowing sound from neighboring rooms, and external lights affecting sleep due to poor curtain coverage. Many rooms are described as dated in decor and furniture, suggesting a need for refurbishment.

Dining & Food Quality
The dining experience receives considerable positive feedback, particularly regarding the restaurant and its offerings. Many guests rave about the delicious food, describing meals as plentiful and of a good standard, with the pork chop specifically highlighted. Breakfast is frequently praised as excellent, with a good variety of options, though some note it can be expensive or that the buffet is not always available. The coffee served is often described as excellent, and the bar provides a pleasant atmosphere for evening relaxation. While the restaurant is generally well-regarded, some guests found the menu limited or noted a lack of atmosphere, and there were instances where the restaurant or bar were unexpectedly closed.

Location & Accessibility
The hotel's location is a significant advantage for many guests, offering a balance of tranquility and convenience. It is situated in a quiet area surrounded by nature, providing a peaceful environment. Despite this, it is very accessible, being only a 5-minute drive or a 10-25 minute walk to the Main Street and town centre, making it easy to access shops, restaurants, and local amenities. The proximity to wineries, beaches, and other regional attractions is also highly valued, serving as an excellent base for exploring the area. Ample parking is available on-site, which guests find convenient, though it may not always be directly adjacent to their room.

Staff & Service
The staff at this property consistently receive high praise for their exceptional friendliness and helpfulness. Guests frequently highlight their willingness to go above and beyond, providing excellent service from check-in to check-out. Specific examples include accommodating requests for early access to rooms, assisting with mobility issues, offering local suggestions, and even helping guests retrieve forgotten passports. The reception staff are often commended for their welcoming demeanor and efficiency. While the overall service is highly regarded, some guests reported inconsistencies with housekeeping, noting that rooms were not always serviced daily as expected or that toiletries were not replenished, requiring guests to request items.

Additional Information
A recurring point of feedback is the hotel's policy regarding room servicing; despite some expectations or previous experiences, rooms are generally not serviced daily, which can be an inconvenience for longer stays. The property maintains a pet-friendly policy, allowing dogs in certain rooms, though some guests noted noise from barking animals. While the hotel aims to provide a comfortable stay, some guests found the rooms and overall property to be dated and in need of a refresh, suggesting that the appearance in photos may not fully align with the current condition. Guests should also be aware that early check-in or late check-out may incur an additional fee.