Holiday Inn Express Mexico Basilica By Ihg

This hotel offers a practical and economical stay, particularly noted for its convenient proximity to the Basilica of Guadalupe and its excellent value. Guests consistently highlight the hotel's impressive cleanliness, the generally friendly and helpful staff, and the satisfying complimentary breakfast. The rooms are frequently described as spacious and comfortable, providing a relaxing environment. This hotel is an ideal fit for budget travelers seeking good value, families due to its accommodating services, pilgrims visiting the nearby religious sites, and transit travelers needing a convenient stopover near the airport. To enhance your stay, consider requesting a room away from the main street if you are sensitive to noise, and be aware of the additional cost for parking.

Facilities & Amenities
The hotel provides a range of amenities designed for guest convenience and comfort. Many guests appreciate the well-equipped fitness center or gym, which is often noted for its spaciousness and high-quality equipment, making it suitable for a good workout. Free Wi-Fi is available throughout the property, ensuring guests can stay connected. Rooms are equipped with a coffee maker and a TV offering various channels, including some in English. However, a recurring point of feedback is the absence of a refrigerator or microwave in the rooms, which some guests found inconvenient. While there is an on-site restaurant and ice machines, the hotel does not feature a swimming pool.

Cleanliness & Room Comfort
Guests frequently commend the hotel's high standards of cleanliness, describing rooms as spotless and well-maintained. The spacious rooms are a consistent highlight, often featuring comfortable beds and good quality linens that contribute to a restful night's sleep. The bathrooms are generally spacious, with many appreciating the shower pressure and consistent hot water. However, a significant and frequent concern is the noise levels within the hotel. Guests often report considerable street noise from the busy avenue, as well as corridor noise and loud door slamming due to the lack of soundproofing. Some rooms also suffer from a lack of natural light due to windows facing an inner tunnel or obscured views, and a few guests noted slippery shower floors.

Dining & Food Quality
The hotel's complimentary breakfast is a major draw for many guests, consistently praised for its variety and the inclusion of different menu items daily. Most guests find the breakfast buffet to be delicious, substantial, and a great way to start the day, with options ranging from fresh fruit to local specialties. However, feedback on the overall food quality can be mixed, with some finding certain items bland or noting limited vegetarian options. The on-site restaurant, separate from the breakfast service, receives varied reviews, with some guests finding its offerings to be less satisfactory or expensive.

Location & Accessibility
The hotel's central location is highly valued for its excellent proximity to the Basilica of Guadalupe, making it a prime choice for visitors to this landmark. It is also conveniently located near the airport, typically a short 15-minute ride by taxi or ride-share. Access to public transportation is good, with a MetroBus stop nearby, facilitating travel to other parts of the city. While some guests appreciate the quietness of the immediate neighborhood, others note that the hotel is somewhat far from the main city center and its primary attractions. A significant and frequent point of contention is the parking situation, as guests are often surprised by mandatory parking fees and the requirement for parking validation every time they exit the hotel.

Staff & Service
The hotel staff generally receives high praise for their friendly staff, helpful staff, and attentive service. Many guests highlight the quick check-in process and the staff's willingness to be accommodating requests, such as room changes or early check-ins. The housekeeping team is frequently commended for their excellent work in maintaining cleanliness. Staff also assist with transportation assistance, including securing taxis. However, a notable challenge for some international guests is the language barrier, as not all staff members are proficient in English. There are also recurring reports of inconsistent front desk service, with some guests experiencing unhelpful or unprofessional interactions, and a common complaint is the lack of loyalty status recognition for rewards members.

Additional Information
Guests should be aware of certain operational aspects that may impact their stay. The hotel utilizes a key card system that controls not only room access but also the lighting and television, and is required for elevator use, which can be inconvenient if the card is removed from the room. While the hotel is listed as having an airport shuttle service, its availability is not daily or guaranteed, which has led to frustration for some guests. There have been instances where the hotel's forgotten items policy has been a point of concern, with reports of items not being returned. Additionally, guests should note that early check-in fees and late check-out fees may apply, and there have been isolated issues reported with the laundry service.