Hotel Imperial Reforma

This hotel, a historic building with a grand architectural style, offers a unique stay in a central location on Paseo de la Reforma, making it ideal for sightseers and travelers interested in historic architecture. While many guests appreciate the hotel's charm and prime spot for exploring the city, feedback on the overall experience is notably mixed, particularly regarding room conditions and certain services. The staff generally receives praise for their helpfulness, though some interactions are reported as less accommodating. For those considering a stay, it is advisable to bring earplugs due to potential noise from the busy avenue and to manage expectations regarding the included breakfast. Despite some areas needing improvement, its convenient position remains a significant draw for guests.

Facilities & Amenities
The hotel's facilities receive varied feedback, with several areas noted for needing significant updates. Wi-Fi connectivity is a frequent point of concern, often described as inconsistent, slow, or unreliable in guest rooms. The elevators are repeatedly mentioned as old, slow, and sometimes out of service, causing inconvenience, especially for guests with luggage or mobility challenges. Many reviews highlight issues with the air conditioning, reporting it as non-functional, noisy, or completely absent, leading to uncomfortable room temperatures; some rooms are provided with fans as an alternative. While parking is available, guests note it can be expensive or difficult to locate. The fitness center is also a common subject of complaint, often described as poorly maintained, equipped with old or broken machines, and sometimes located in less desirable areas like the garage.

Cleanliness & Room Comfort
Guest experiences regarding cleanliness and room comfort are highly inconsistent. While some visitors find their rooms adequately clean, a significant number report issues such as dirty carpets, visible dust, and even the presence of cockroaches. The beds are a major point of contention, frequently described as hard as a rock, like cement, or generally uncomfortable, leading to poor sleep quality. Pillows also receive negative comments for their lack of comfort. Rooms are widely criticized for being old, dated, and in a state of disrepair, with worn furniture, peeling paint, damaged lamps, and non-functional power outlets. Bathrooms often feature old fixtures, leaks, mold, and high bathtubs that can be challenging or dangerous for older guests. Noise levels are a pervasive issue, with many complaints about street noise and internal disturbances from air conditioning units, pipes, and other rooms.

Dining & Food Quality
Feedback on the hotel's dining options, particularly breakfast, is a prominent and often negative theme. The continental breakfast, which is often included in the room rate, is widely criticized as being poor, insufficient, and even described as a "scam" or "joke." Guests report it typically consists of a small, often unappetizing sandwich, a limited selection of fruit, and basic coffee or juice, with little to no variety. Many feel this offering does not meet expectations for a hotel of this category. The buffet breakfast, available for an additional cost, generally receives better, though still mixed, reviews; some guests find it to be a good value with decent options, while others describe it as mediocre or overpriced. There are occasional positive mentions for the hotel's restaurant food quality and atmosphere for other meals, but overall, the breakfast experience is a significant area of dissatisfaction.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets. Situated directly on Paseo de la Reforma, it offers excellent accessibility to many of the city's key attractions. Guests frequently praise its walking distance to landmarks such as the Zocalo, Chapultepec Park, the Angel of Independence, and various museums, making it highly convenient for sightseeing. The hotel is also well-connected to public transportation, with metro and metrobus stations nearby. The surrounding area is generally perceived as safe and vibrant, offering numerous restaurants, cafes, and shops. However, physical accessibility to the hotel itself can be a challenge for some, as there are stairs leading to the lobby, which can be difficult for guests with mobility issues or heavy luggage, and a lack of readily available ramps.

Staff & Service
The staff and service at the hotel elicit a range of responses from guests. Many reviews commend the friendly staff, highlighting their helpfulness and attentiveness, particularly at the reception desk and among bellboys and some restaurant personnel. Guests appreciate their willingness to assist with requests and provide information. However, a notable portion of feedback describes staff as unhelpful, indifferent, or even rude, especially concerning problem resolution or specific policies. The check-in process can sometimes be rigid or experience delays. While housekeeping is generally present, some guests report issues with rooms not being cleaned, DND signs being ignored, or a lack of sufficient towels and amenities. Overall, while many individual staff members are praised, the consistency of service and the hotel's approach to guest issues receive mixed reviews.

Additional Information
Guests frequently note the hotel's historic architecture and unique character, appreciating its traditional charm. However, this historic nature often comes with challenges, as many reviews mention the building's age and a perceived lack of consistent maintenance in guest rooms. A recurring theme is the significant noise from the busy street outside, which can permeate rooms due to inadequate sound insulation, impacting sleep quality. Furthermore, guests frequently point out the absence of certain modern amenities typically expected, such as mini-fridges in rooms, readily available ironing boards, or sufficient power outlets. The hotel's policies regarding breakfast are also a common point of frustration, with strict rules about what is included and limitations on taking food or coffee from the dining area to rooms.