InterContinental Bali Sanur Resort by IHG

This hotel is widely praised for its exceptionally friendly staff and its spacious rooms, offering a tranquil escape right on the beach. Its signature feature is its direct access to the vibrant beach promenade, making it an ideal choice for couples seeking a peaceful getaway, families looking for comfortable accommodations and activities, and sightseers eager to explore nearby attractions. Guests consistently highlight the attentive service and the hotel's serene atmosphere. While ongoing renovations are noted, the overall experience remains positive for many. To make the most of your stay, guests recommend checking the latest renovation updates and taking advantage of the convenient beach access for dining and leisurely strolls.

Facilities & Amenities
The hotel offers a large infinity pool with ocean views, popular for swimming lengths, alongside smaller kids pools that cater to younger children, though some guests found the depth unsuitable for certain age groups and noted a lack of cushions on some sun loungers. While there are generally enough loungers, some guests reported issues with availability and shade. The spa receives high praise for its relaxing and high-quality treatments, making it a must-visit for many. The gym is available, but some guests found it to have limited equipment and to be outdated. Wi-Fi connectivity is generally decent, though some experienced intermittent drops. The kids club is well-received for younger children, but some areas were described as run-down or in need of refurbishment.

Cleanliness & Room Comfort
Guests frequently commend the spacious and clean rooms, often highlighting the comfortable beds and high-quality linens that ensure a restful sleep. Many rooms feature large balconies or outdoor spaces, providing additional comfort and often offering pleasant views. However, some guests reported issues with mold in various areas, including bathrooms and closets, and occasional pest sightings like ants or cockroaches. While air conditioning generally functions well, some noted it could be slow to cool or noisy. Feedback on bathroom facilities is mixed; while spacious, some experienced weak water pressure, slow drainage, or even discolored water with an unpleasant odor, suggesting plumbing issues in certain areas.

Dining & Food Quality
The breakfast experience is a consistent highlight for many guests, praised for its variety, freshness, and quality, with options ranging from made-to-order dishes like omelets and French toast to traditional Balinese fare. The Layang Layang restaurant, when open, is noted for its beautiful setting and excellent breakfast offerings. The Pier Eight beachfront restaurant is a popular choice for its delicious food, vibrant atmosphere, and live entertainment, including fire dancing. However, due to ongoing renovations, dining options can be limited, and some guests found the breakfast selection at Pier Eight to be less varied or affected by flies. A few guests also expressed disappointment with the quality of certain food items or the overall value of some dining experiences.

Location & Accessibility
The hotel's central location is a significant draw, offering direct beach access and placing guests right on the popular beach promenade. This allows for easy walks along the seafront and convenient access to a multitude of nearby restaurants, shops, and local eateries. Guests appreciate being able to explore the area on foot, with attractions like Icon Mall and various dining spots just a short distance away. While the hotel provides excellent access to the beach, some guests noted that the immediate beachfront area might not be ideal for swimming due to the presence of boats or seaweed, and some found the beach area to be less maintained compared to other parts of the promenade.

Staff & Service
The staff consistently receive overwhelming praise for their friendliness, helpfulness, and attentiveness, with many guests highlighting their genuine warmth and willingness to go above and beyond to ensure a pleasant stay. The check-in and check-out processes are generally described as smooth and efficient. Housekeeping is often commended for its promptness and attention to detail in maintaining room cleanliness. While most interactions are positive, some guests reported isolated incidents of miscommunication or slow issue resolution, particularly during peak times. Despite these occasional challenges, the staff's dedication to providing excellent service is a recurring theme, contributing significantly to a positive guest experience.

Additional Information
Guests should be aware that the hotel is undergoing ongoing renovations, which may impact the availability of certain facilities or cause some noise during the day. While these improvements are aimed at enhancing the property, some areas still show signs of being tired or dated, with general maintenance issues noted by some guests. A significant concern raised by a few guests relates to water quality in rooms and villas, with reports of discolored or foul-smelling water, which can be a major inconvenience. For IHG members, experiences with loyalty benefits like room upgrades or credits have been mixed, with some feeling that expected perks were not fully honored.