Le Méridien Mexico City Reforma

The hotel is renowned for its spacious suite-style rooms and an excellent central location on Paseo de la Reforma, making it a memorable choice for many visitors. It is particularly well-suited for sightseers, business travelers, and families due to its generous room layouts and convenient access to major attractions. While the staff consistently receives high praise for their exceptional service and helpfulness, a recurring theme in guest feedback points to the hotel's somewhat dated appearance and ongoing maintenance challenges. To enhance your stay, guests frequently advise being aware that room conditions can vary and that Mexican currency is essential for transactions, though money exchange services are readily available nearby.

Facilities & Amenities
The hotel provides a range of facilities and amenities for guest convenience. A gym is available, which, despite having some outdated equipment, is generally considered functional for a workout. Guests can also enjoy an indoor pool and a hot tub for relaxation, though some reviews note the pool water can be cool or the hot tub excessively warm, with isolated mentions of a moldy scent. For quick refreshments, a Starbucks and a deli are conveniently located on-site. However, a significant and frequently reported issue concerns the elevators; often, only one of the three is operational, leading to considerable wait times and inconvenience, especially during peak hours. Despite this, free Wi-Fi is generally reliable, and ice machines are accessible on various floors.

Cleanliness & Room Comfort
Rooms are consistently described as spacious, often featuring separate living areas, which is a major positive for families and those seeking extra space. The beds are generally found to be comfortable, ensuring a restful sleep. However, a prevalent theme is the dated and worn condition of the rooms, with many guests stating they are in desperate need of renovation. Specific issues include torn carpets, peeling paint, broken light switches, clogged drains, and old bathroom fixtures that can be noisy. Some guests reported old or stained towels and linens, and there were isolated but serious reports of bugs in beds. The windows are often covered with an opaque film, limiting natural views, and while rooms are generally quiet, some noise from pipes or neighboring showers can occur. In-room amenities like coffee makers, mini-fridges, and microwaves are appreciated, though some found the AC unit to be loud or inconsistent.

Dining & Food Quality
The breakfast receives mixed reviews; many guests praise its variety, including American and Mexican options, and the attentive service from staff. However, some found the selection to be somewhat limited, lacking in fresh bread or spicy salsa, and considered it overpriced for the quality, occasionally describing it as industrial. The hotel's restaurant and bar offer a selection of food and drinks, with some guests enjoying the atmosphere and quality, while others found the bar depressing or the food uninspired. Room service is available, though some guests experienced issues with non-functional ordering systems or found the menu limited and food quality inconsistent. Overall, while the breakfast often satisfies, other dining options within the hotel receive more varied feedback regarding value and quality.

Location & Accessibility
The hotel boasts an excellent central location on Paseo de la Reforma, making it highly convenient for exploring Mexico City. Guests appreciate its walking distance to numerous attractions, including the Zona Rosa, various shops, restaurants, bars, and historical sites like the Zocalo and Alameda Park. It is also well-situated for business travelers due to its proximity to a major business district and public transport options like the Metrobús station and a nearby subway stop. While the location is generally considered safe, guests should be aware of heavy traffic in the surrounding area, which can impact travel times. Parking is available via valet service, but it is noted as expensive and can be slow, as the hotel does not have its own on-site parking lot.

Staff & Service
The staff consistently receives overwhelming praise for being friendly, helpful, attentive, and going above and beyond to assist guests. Many highlight the exceptional service from bellmen, who are prompt with luggage, offer helpful suggestions, and provide directions. The front desk staff is often commended for their quick check-in process and willingness to accommodate requests, including room changes. Restaurant and bar staff are also frequently mentioned for their personable and efficient service. However, there are isolated but serious reports of theft from rooms, which is a significant concern for some guests. Additionally, a few guests experienced instances of rude or unresponsive staff, particularly regarding specific requests or during busy periods, and some found the valet service to be slow. Despite these issues, the overall sentiment towards the staff's dedication to service is highly positive.

Additional Information
Guests should be aware that Mexican currency is predominantly required for transactions, as US dollars are generally not accepted, though money exchange services are conveniently located near the hotel. While the hotel maintains a pet-friendly policy, finding suitable outdoor areas for pets to relieve themselves can be challenging in the immediate vicinity. A notable architectural feature, frequently mentioned by guests, is the opaque film covering room windows, which significantly limits natural views and can make rooms feel darker. Furthermore, some guests have reported security concerns due to incidents of theft from rooms, advising vigilance with personal belongings. The hotel's cancellation policy can be strict, potentially incurring high fees for last-minute changes. Additionally, the area around the hotel can experience protests or marches, which may impact accessibility and local traffic.