Mercure Gold Coast Resort

The resort offers a tranquil escape, distinguished by its serene setting amidst lush golf courses and a focus on relaxation rather than the city bustle. Its signature feature is the inviting heated pools and jacuzzi, providing a perfect retreat for guests. The hotel is particularly well-suited for golfers seeking convenient course access, families who appreciate the spacious rooms and kid-friendly amenities, and couples looking for a peaceful getaway. Pet owners will also find it accommodating. Most guests consistently praise the friendly staff, comfortable beds, and the excellent buffet breakfast. To enhance your stay, it is highly recommended to have a car for exploring the wider Gold Coast area, and if mobility is a concern or you have heavy luggage, requesting a ground-floor room is advisable due to the absence of lifts.

Facilities & Amenities
The resort provides a range of facilities designed for relaxation and recreation. Guests frequently highlight the inviting heated pools and hot tub, which are well-maintained and offer a pleasant environment with comfortable loungers and bean bags. A well-equipped fitness center is available for those wishing to stay active. For families, a dedicated kids hub with gaming consoles and reading areas is a welcome addition. The sunset deck offers picturesque views over the golf course, ideal for unwinding. While free Wi-Fi is generally available, some guests reported occasional connectivity issues. Ample underground parking is provided, though its distance from some rooms and the lack of elevators to upper floors can be challenging for guests with heavy luggage or mobility concerns.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and spacious, with many appreciating the fresh scent upon arrival. The beds are consistently praised for being exceptionally comfortable, ensuring a restful night's sleep. However, a recurring theme is that the rooms and especially the bathrooms appear dated or tired, with some reporting issues like mould, leaks, or a musty smell. The shower-over-bath setup can be slippery, and some guests noted a lack of hand towels or bathmats. While rooms are generally quiet and well-insulated, some noise from the pool area or adjacent rooms (e.g., slamming doors) was occasionally reported. Basic in-room amenities like a kettle and cups are provided, but a microwave or toaster is typically absent, and the fridge size or functionality can be inconsistent.

Dining & Food Quality
The buffet breakfast receives overwhelmingly positive feedback, described as generous, delicious, and offering a great selection that changes daily, including gluten-free bread options. Many guests commend the barista-made coffee available at the bar. For other meals, the on-site restaurants like The Green are often praised for their food quality and appetizing menus, with some highlighting specific dishes as excellent. However, feedback on overall food quality can be mixed, with some finding it below expectations for the price. Drinks from the bar are noted by some as being overpriced. It is important to note that the hotel operates a "no room service" policy, requiring guests to collect their orders from the restaurant or bar.

Location & Accessibility
The resort's location is highly valued for its quiet and peaceful atmosphere, surrounded by golf courses, making it an ideal spot for golfers. It offers convenient access to various Gold Coast attractions, including Broadbeach, Pacific Fair, and Surfers Paradise, typically within a 10-15 minute drive. However, guests consistently emphasize that a car is essential for getting around, as the resort is not within easy walking distance of major shopping or entertainment hubs, and public transport options are limited. While ample parking is available, including secure underground options, some guests found the distance from the car park to their rooms, combined with the absence of lifts, to be inconvenient, especially with luggage.

Staff & Service
The staff at the resort consistently receive high praise, described as friendly, helpful, attentive, and going "above and beyond" to ensure a pleasant stay. Guests appreciate the quick check-in process and the overall professional and welcoming demeanor of the team. Housekeeping is generally commended for maintaining clean rooms, though isolated instances of missed service or unrefilled amenities were reported. While the majority of interactions are positive, a few guests experienced less satisfactory service regarding specific requests, such as addressing pool music volume or certain maintenance issues. Overall, the staff's dedication to providing excellent service is a standout feature of the guest experience.

Additional Information
A significant point for guests to be aware of is the absence of lifts to upper floors in many of the accommodation blocks, which can pose a challenge for those with heavy luggage or mobility issues. The resort offers a pet-friendly policy for specific rooms, providing amenities like dog beds and bowls, though an additional nightly fee applies. Guests have noted issues with the pool area music, describing it as loud and unsuitable for a relaxing environment, with requests for changes often unaddressed. Some confusion or dissatisfaction was reported regarding resort credits or destination fees, and the policy of "no room service" (requiring pick-up) was a point of contention for some. In-room amenities like microwaves and toasters are generally not provided, and the bar has early closing times.