Nasau Resort & Villas

The hotel offers a peaceful, secluded environment with a massive swimming pool, making it an appealing option for those seeking a quiet escape. Most guests appreciate the friendly staff and the hotel's potential, despite significant challenges. It is particularly suited for families and couples looking for a tranquil getaway, as well as budget-conscious travelers. However, recurring issues with cleanliness and the remote location are frequently noted. To enhance your stay, it is advisable to confirm the operational status of the pool before arrival and be prepared for challenging road conditions and potentially expensive or difficult transport options to and from the property.

Facilities & Amenities
The swimming pool is frequently highlighted as a beautiful and massive feature, suitable for laps, though many guests report it being dirty, closed for repairs, or containing tadpoles and broken tiles. Wi-Fi connectivity is a major point of frustration, consistently described as unreliable, often only working in the lobby, and rarely accessible in guest rooms. The gym is largely considered non-existent or poorly maintained, with reports of rusty equipment and cobwebs. The on-site shop is noted for being overpriced, minimally stocked, and often closed. Many guests express concern over the absence of an elevator, making access to upper floors challenging, especially with luggage. Furthermore, air conditioning units are frequently reported as faulty, noisy, or leaking water.

Cleanliness & Room Comfort
Rooms are a significant area of concern for many guests, frequently described as dirty, run-down, and dated, with reports of stained sheets, uncleaned floors, and even rat droppings in some instances. The beds are often found to be uncomfortable or hard, with some guests reporting issues with bed bugs. Bathrooms receive extensive negative feedback for mold, poor drainage, lack of hot water, leaking pipes, and broken fixtures. In-room amenities such as TVs are commonly reported as non-functional or lacking remotes, and basic supplies like towels and toilet paper are frequently missing or not replenished without repeated requests. Some guests also noted issues with faulty air conditioning units causing noise or leaks, and general power point malfunctions.

Dining & Food Quality
The complimentary breakfast is generally described as basic and minimal, typically offering cereal, bread, baked beans, and porridge, with limited variety. While some guests found the food acceptable, many expressed disappointment with the lack of options and overall quality. The restaurant menu is often reported to have numerous unavailable items, leading to restricted choices and extended wait times for orders. Food quality in the restaurant receives mixed reviews, with some finding it satisfactory and others very poor. The bar is noted for having limited drink selections and unorganized staff, and the pool bar is frequently mentioned as being permanently closed, limiting poolside service.

Location & Accessibility
The hotel's location is consistently described as remote and inland, nestled away from the main town and busy areas, offering a peaceful and quiet environment. However, this seclusion comes with significant challenges regarding accessibility. The roads leading to the property are frequently reported as being in terrible condition, characterized by rough dirt, numerous potholes, and even bridge closures, making the journey difficult. Guests often find it challenging to secure taxis, which are noted for being expensive and prone to overcharging due to the hotel's isolated position. While parking is available, the overall transport experience is a major point of frustration for many, with long waits for arranged taxis.

Staff & Service
Feedback on staff is mixed; many guests praise the friendly staff for their helpfulness and welcoming demeanor, highlighting their efforts to assist with requests and provide good customer service. However, a significant number of reviews describe staff as unorganized, slow, or unresponsive, particularly at reception, leading to frustrating experiences. The check-in process is often reported as slow, with issues regarding booking accuracy and rooms not being ready upon arrival. Housekeeping is a recurring concern, with guests frequently reporting that rooms are not cleaned, and towels or other essential supplies are not replenished without repeated requests. Issues with taxi booking services arranged by the hotel are also noted, including long wait times and miscommunication.

Additional Information
Beyond specific areas, guests frequently highlight a general lack of maintenance throughout the property, describing it as run-down, tired, and not living up to advertised images. There are recurring issues with booking discrepancies, where guests are given different rooms or amenities than what was confirmed online. Some reviews mention the presence of various animals on the property, including frogs, spiders, and even rats, which can be unsettling for some. The hotel's age and potential changes in ownership are sometimes cited as reasons for the current state, with many feeling the property has significant potential if properly managed and invested in. Guests also note the absence of an airport shuttle, despite it sometimes being advertised.