NH Collection Mexico City Airport T2

This hotel offers unparalleled convenience for airport travelers and business travelers due to its signature feature: direct integration within Terminal 2 of Mexico City International Airport. Guests consistently highlight its ideal location for those with early morning flights or long layovers, providing a tranquil escape from the bustling terminal. The hotel is generally praised for its cleanliness and the spaciousness of its rooms, though some find the beds and pillows less comfortable than expected. The staff is frequently commended for their attentive service, contributing to a positive overall experience. For families needing a comfortable stopover or couples seeking a convenient base, the hotel serves its purpose well. To ensure a smoother stay, guests recommend requesting a room not too far from the lobby to avoid long walks and considering booking breakfast in advance to streamline morning routines.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest convenience. Many appreciate the presence of a fitness center, allowing for workouts even during transit. Free Wi-Fi is available, though some guests report inconsistent connectivity. In-room amenities include a coffee maker, which is a welcome touch for many, although some found the provided coffee packets to be stale or the machines non-functional. While a mini-bar is present in rooms, several guests noted it was often empty or not properly stocked. The hotel also offers ice machines and vending machines for quick access to refreshments. Overall, these amenities contribute to a practical stay, though some aspects, like the mini-bar, could benefit from more consistent upkeep.

Cleanliness & Room Comfort
Guests generally commend the hotel's cleanliness, describing rooms as well-maintained and tidy. The spacious rooms are frequently highlighted, offering ample space for relaxation. However, feedback on bed comfort is mixed; while some found the beds very comfortable, a significant number of guests reported uncomfortable pillows and thin mattresses, impacting sleep quality. Noise levels are a recurring concern, with many guests experiencing disturbances from corridor activity, adjacent rooms, or even the restaurant, despite the hotel's airport location suggesting soundproofing. A common issue is the air conditioning, which guests found to be either non-functional, too cold, or excessively noisy, making temperature regulation difficult. Additionally, some bathrooms showed signs of wear, with reports of no hot water, leaks, or missing basic amenities like bath caps.

Dining & Food Quality
The hotel's dining options receive generally positive feedback, particularly the breakfast buffet, which is often described as varied, delicious, and comprehensive, offering a wide selection of choices. The main restaurant, Bottega, is praised for its food quality, with specific mentions of tasty pizza, carpaccio, and other dishes, alongside attentive service. However, the room service experience is less consistent; some guests reported significant delays, non-delivery of orders, or issues with the ordering app. There were also isolated complaints about the quality of certain room service items, such as a vegetarian burger. The availability of a coffee machine in the restaurant area is appreciated, though some noted it was occasionally out of order.

Location & Accessibility
The hotel's most significant advantage is its prime Terminal 2 location within the airport terminal, offering easy access to flights and eliminating the need to navigate city traffic. This makes it an ideal choice for travelers with early departures or long layovers. However, many guests found the hotel's entrance and the elevator to the lobby surprisingly difficult to locate within the terminal, often requiring assistance from airport staff. While parking is available, it is frequently described as expensive and problematic, with reports of the parking structure being full or difficult to access, and payment often requiring cash. A shuttle service to Terminal 1 is available, though it incurs an additional fee.

Staff & Service
The hotel staff generally receives high praise for their friendliness, helpfulness, and attentive service, particularly in the restaurant, where many guests highlighted exceptional interactions. Guests appreciate their willingness to assist with requests and provide a welcoming atmosphere throughout their stay. However, the check-in process is a frequent source of frustration, often characterized by long lines, slow service, and disorganization, leading to significant wait times, especially during peak hours. Guests also reported confusion and issues regarding reservations, early check-in policy denials, and late check-out policy misunderstandings, which sometimes resulted in unexpected charges or inconvenience. While the staff aims to be accommodating, these systemic issues at the front desk significantly impact the initial and final impressions of many guests.

Additional Information
This hotel offers a pet-friendly policy, which is a notable convenience for travelers with animals, though finding suitable outdoor areas nearby can sometimes be challenging. A recurring administrative issue for many guests, particularly business travelers, is the persistent difficulty in obtaining invoices for restaurant consumption, often requiring multiple follow-ups over weeks and causing frustration. The hotel also maintains a strict check-in policy, with guests frequently denied early access to rooms even when available, leading to long waits in the lobby. Some guests reported being explicitly told not to sleep in the lobby while waiting, which caused significant discomfort and highlighted a lack of flexibility. These specific policies and administrative hurdles can detract from an otherwise convenient stay, despite the hotel's primary advantage.