Nuevo Boston

This hotel is a highly recommended choice for travelers seeking convenience and comfort near the airport, with its signature free shuttle service providing seamless transfers. Guests consistently highlight the spacious and clean rooms, ensuring a restful stay. The hotel is particularly well-suited for those with early flights, layovers, or in transit, offering a practical and comfortable base. Business travelers also find it appealing due to its efficient services and proximity to the airport. The excellent breakfast and generally attentive staff further enhance the guest experience. To make the most of your stay, consider utilizing the hotel's reliable shuttle for airport access and explore the large shopping center nearby for dining and entertainment options, which is a convenient walk away. Many guests appreciate the hotel's overall value for money, making it an excellent option for a short stay or a quick stopover.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience, most notably the free airport shuttle service which operates hourly and is praised for its efficiency and reliability, though some guests experienced long waits or limited capacity. Guests appreciate the spaciousness of the rooms, which are generally described as modern and well-appointed. The bathrooms are often noted for their size and good water pressure, with some featuring soaking tubs. For relaxation, there is a pool area, which many find good for chilling, though some reviews mention it being closed out of season. A fitness center is available, but some guests found it small with limited or outdated equipment. Free Wi-Fi is consistently available and reliable. A mini-bar is provided in rooms, though some found the prices for items like water to be high. The on-site restaurant and bar offer convenient dining options. Underground parking is available, but it is noted as expensive and potentially difficult to navigate for larger vehicles.

Cleanliness & Room Comfort
Guests generally commend the hotel's high standards of cleanliness, describing rooms as impeccably clean and spotless. The room condition is often noted as modern and spacious, providing ample space for relaxation. Most guests find the beds comfortable and appreciate the large size and quality linens, ensuring a restful night's sleep. However, some reviews mention that the mattresses can be too firm or soft, and the pillows are frequently described as thin, flat, or uncomfortable, leading to poor sleep quality for some. While many rooms are quiet, some guests experienced noise levels from the adjacent highway, neighboring rooms, or early morning cleaning staff. Common amenities like a coffee maker or kettle are often absent, and complimentary bottled water is not consistently provided, which some guests found inconvenient. The bathrooms are generally clean and spacious, though a few minor issues like broken fixtures or limited toiletries have been noted.

Dining & Food Quality
The hotel's breakfast consistently receives high praise, with guests describing it as very good, excellent, varied, and abundant. The food quality is highlighted, offering a wide selection of options that cater to diverse tastes, making it a highly recommended start to the day. While the breakfast menu is extensive, some guests noted a lack of variety in vegan options or a desire for more fresh vegetables. The on-site restaurant and bar provide convenient dining choices for lunch and dinner. Most guests find the restaurant food to be of good quality and enjoy the pleasant atmosphere, though some reviews mention that the service can be slow during peak times. A few guests expressed disappointment with specific food items, such as burgers or ribs, finding them to be of lower quality or bland. Room service is also available and is generally described as quick and tasty, offering a convenient option for in-room dining.

Location & Accessibility
The hotel's location is a significant advantage, being very close to the airport and ideal for travelers with early flights or layovers. The free airport shuttle service is a major draw, providing efficient and reliable transportation to and from the terminals, though some guests reported issues with limited capacity or long wait times upon arrival. While the hotel offers excellent airport accessibility, it is situated further from the city center and major tourist attractions, making it less convenient for those primarily visiting Madrid's downtown area without a car. However, a large shopping mall is conveniently located within a 10 to 15-minute walk, offering various dining and entertainment options. Parking is available on-site in an underground garage, but it is noted as being expensive and potentially challenging to navigate, especially for larger vehicles.

Staff & Service
The hotel's staff generally receives positive feedback for their friendliness, helpfulness, and professionalism. Many guests highlight the attentive service provided by reception and restaurant staff, contributing to a welcoming atmosphere. The check-in and check-out processes are frequently described as quick, efficient, and smooth, with staff often accommodating requests for early check-in or late check-out. The airport shuttle drivers are also often praised for their politeness and assistance. However, feedback on staff is mixed, with some guests reporting instances of unhelpful or uninterested service, particularly from certain front desk personnel or during busy periods in the restaurant. A few reviews mention a perceived lack of empathy or a reluctance to provide clear information about hotel amenities, suggesting inconsistencies in service quality across the team.

Additional Information
Guests have noted a few additional points that may impact their stay. A recurring comment concerns a very strong, synthetic deodorant smell in the lobby area, which some found overwhelming or even caused breathing difficulties. While rooms are generally comfortable, some guests experienced issues with temperature control, reporting rooms being either too hot or too cold due to non-functional air conditioning or a lack of individual room control. It's also worth noting that some guests were concerned by communications requesting them to click a link to certify their credit card, fearing it could be a scam. Furthermore, some guests found that even simple room service requests, such as for a spoon, were chargeable, which was unexpected for a hotel of this category. These details, while not central to the main experience, are important for potential guests to be aware of.