Hotel Palacio Urgoiti

The hotel is a beautifully restored historic palace set within expansive golf course grounds, offering a tranquil and elegant escape. Its unique charm and serene environment make it an ideal choice for travelers seeking a peaceful retreat, golf enthusiasts, and couples looking for a romantic getaway. The convenient proximity to the airport also makes it suitable for business travelers or those with early flights, providing a quiet base without the typical airport hotel feel. Guests consistently highlight the spacious and comfortable accommodations, along with the generally friendly and helpful staff who contribute to a pleasant stay. To enhance your experience, consider requesting a room with a view of the picturesque valley or golf course, and take advantage of the hotel's convenient on-site dining options for a satisfying meal.

Facilities & Amenities
Guests can enjoy a range of facilities designed for relaxation and recreation. The indoor pool provides a pleasant space for a swim, though some guests have noted occasional issues with cleanliness or water temperature, and there is a small fee for pool towels. For golf enthusiasts, the hotel boasts a golf course where clubs can be borrowed, although a golfing license is required for full play. A fitness center is also available, though some equipment has been reported as not fully functional, limiting its utility for some. The hotel offers ample and free parking right next to the main building, which is a significant convenience for guests traveling by car. Additionally, the property features inviting lounges and common areas, providing comfortable spaces for guests to unwind and socialize.

Cleanliness & Room Comfort
Rooms at the hotel are generally described as spacious and well-appointed, often featuring comfortable beds that ensure a restful night's sleep. Many rooms include private terraces or balconies, offering pleasant views of the surrounding nature or golf course. The bathrooms are typically large and modern, with some guests appreciating the quality towels and amenities, though a few have noted issues like mold in shower areas or a lack of certain accessories like slippers. While many guests praise the overall cleanliness, a notable number have reported significant issues, including dust, mold on walls, and the presence of insects like spiders and even cockroaches, which impacted their comfort. Some also mentioned issues with air conditioning not working effectively or being noisy, and occasional noise from corridors or external compressors.

Dining & Food Quality
The hotel offers various dining experiences, with the breakfast buffet consistently receiving high praise for its extensive variety, freshness, and delicious options, including fresh fruit, pastries, and good coffee. Most guests find the restaurant and bistro food quality to be very good, with dishes described as delicious and well-prepared. However, some guests have found the menu options to be limited, particularly for dinner, and a few consider the pricing to be on the higher side for the portions received. While many appreciate the attentive service in the dining areas, some have reported inconsistent service, with a few instances of staff being less welcoming or overwhelmed during busy periods.

Location & Accessibility
The hotel's rural setting provides a peaceful and quiet atmosphere, surrounded by beautiful natural landscapes and a golf course. Despite its tranquil environment, the hotel offers excellent airport proximity, being just a short 5 to 10-minute drive away, yet guests report no disturbance from aircraft noise. While not in the city center, Bilbao city center is easily accessible within a 10 to 15-minute drive, making it a convenient base for exploring the region. The availability of ample and free parking on site further enhances its accessibility for guests with vehicles. Some guests noted that public transport options to the city are available but can be limited.

Staff & Service
The hotel staff generally receives high praise for their friendly staff, helpful service, and attentive service. Many guests highlight the professionalism of the reception team, who are often described as welcoming and efficient during the check-in process. Staff are frequently commended for their willingness to assist with requests and provide local information. The hotel is also widely recognized for its pet-friendly service, with staff being particularly accommodating and kind towards guests traveling with animals. While the majority of service experiences are positive, a few guests have reported isolated instances of less attentive or inconsistent service, particularly in the restaurant or bar areas during peak times.

Additional Information
A unique aspect of the hotel is its historic building, which was meticulously dismantled and rebuilt on its current site decades ago, a fascinating detail for history enthusiasts that adds to its distinctive character. The hotel maintains a very welcoming pet-friendly policy, with many guests appreciating the ease of traveling with their companions, though specific access rules for pets in dining areas apply, and a nightly fee is charged. Guests should also be aware that there may be small pool towel fees for use of the indoor pool, which some found unexpected. Additionally, some guests have noted that the hotel does not allow restaurant bills to be charged directly to the room, requiring separate payment at the dining outlets, which is a minor point of inconvenience for some visitors.