Hotel Principal

The hotel, a beautifully remodeled old building with a charming colonial style, stands out for its unbeatable location in the heart of Mexico City's historic center. This makes it an ideal choice for sightseers eager to explore nearby attractions on foot, as well as business travelers who appreciate easy access to transport and key areas. Guests consistently praise the hotel's overall cleanliness and the attentive service provided by its staff. While couples can enjoy the romantic ambiance of a renovated historic property, families will find the central location convenient for navigating the city. To ensure a restful stay, guests recommend requesting a room on a higher floor or facing the courtyard to minimize street noise, and bringing earplugs is advisable for light sleepers.

Facilities & Amenities
Guests appreciate the hotel's thoughtful facilities that enhance their stay. The rooftop restaurant is a popular spot, especially for breakfast, offering pleasant views. For those looking to stay active, a small gym is available, equipped with a treadmill and a stationary bike. The hotel provides reliable free Wi-Fi, which is particularly useful for guests needing to work remotely. A convenient water dispenser in the lobby allows guests to refill their bottles, a much-appreciated detail. The hotel also offers luggage storage services both before check-in and after check-out at no additional cost, providing flexibility for travelers. While an elevator is present, some guests noted it can be slow or have sensor issues. Many rooms are equipped with minisplit units, providing welcome air conditioning.

Cleanliness & Room Comfort
Feedback on room comfort and cleanliness is generally positive, with many guests finding the rooms well-maintained and hygienic. The beds are often described as comfortable, ensuring a restful night's sleep, and the linens are noted for being crisp and clean. However, room size receives mixed reviews; most guests found them to be quite small or tiny, with limited space for luggage, though some noted certain rooms were spacious. The bathrooms are frequently mentioned as being very small and sometimes uncomfortable, with issues like water splashing from the shower or occasional sewer odors. Noise levels are a significant concern for many, with street noise, loud conversations from adjacent rooms, and guests in hallways often disrupting sleep, necessitating earplugs for light sleepers. Some rooms also lacked hand towels or had issues with window locks.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast served in the rooftop restaurant, receives varied feedback. Most guests describe the breakfast as delicious, good, and sufficient, with a buffet option available on weekends. However, some found the breakfast variety to be limited, with the same basic options offered daily, and a few reported that the food, such as the hot dishes, was served cold. There were also isolated instances of issues like hair found in food. The restaurant service can be inconsistent; while many staff members are attentive, some guests experienced slow service or noted that waiters occasionally forgot items. Despite these points, the overall quality of the food is generally considered good, making it a convenient option for a morning meal.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, making it an excellent base for exploring the city. Guests appreciate being within easy walking distance of major attractions such as the Zocalo, Bellas Artes, Torre Latinoamericana, and the bustling Madero street, as well as numerous museums, shops, and restaurants. Its proximity to various metro stations and other public transport options ensures convenient access to wider areas of the city. The surrounding area is generally perceived as very safe, allowing guests to walk around comfortably. While the hotel itself does not offer parking, it has an arrangement with a nearby public parking facility, though guests should be aware that this can be expensive and may not operate 24 hours.

Staff & Service
The staff and service at the hotel consistently receive high praise from guests. Many reviewers highlight the friendly staff and their exceptional helpfulness, describing them as attentive, professional, and accommodating throughout the stay. Guests appreciate the quick check-in and check-out processes, which contribute to a smooth arrival and departure experience. The staff are noted for their willingness to assist with various requests, from providing directions and recommendations for local attractions to helping with luggage storage before and after check-out, and even assisting with taxi bookings. While some guests mentioned minor language barriers, the staff's dedication to effective communication and their proactive approach to resolving issues are frequently commended, ensuring a positive and comfortable experience for most visitors.

Additional Information
The hotel occupies a beautifully renovated historic building, blending old-world charm with modern comforts. Guests should be aware that some rooms, particularly those on lower floors or facing the street, may experience significant noise issues due to the building's older construction and the bustling city environment. A few guests reported specific room concerns, such as non-functioning window locks or the presence of mosquitoes. There were also isolated mentions of sewer smells in some bathrooms upon arrival, though these often dissipated. While luggage storage is a complimentary service, the hotel has a policy regarding lost items, stating it holds no responsibility for items lost outside specific secure locations. Some rooms also lacked "do not disturb" signs, leading to unexpected housekeeping visits.